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GM Will Not Warranty This
This is the 1st bad experience with service at a GM Dealer. I went in for a routine service at Rydell Chevrolet in Van Nuys, CA as I always do. Even though I manage a dealership down the street, I purchased my Z at Rydell, bought the GM Extended Warranty, and service the car exclusively at Rydell as it is looked at upon the corporate offices as a loyal client relationship if there are any warranty concerns as with any make of vehicle. I went in and had a couple of warranty issues to take care of as my car stays pristine. The right seat bottom leather cover leather is hard and cracking, steering wheel leather is peeling and the parking brake handle leather is peeling. Simple trim item replacement. These items were denied and I was told this is considered to be normal wear according to the service manager. This is bullshit. The service consultant is great, espicially considering that he used to work for me a few years ago. This was out of his hands though. I called GM Corporate and they said they would get back with me, but still haven't. This is BULLSHIT! I just wanted to vent here as I am going to take this as far as need be inorder to get the issue resolved. I would never treat my clients like this. If it was due to an outside influence, I would understand, but this is definitely a manufacturer defect.
Has any other vette owners had this same experience? I want as many people as possible here in the socal area to speak out so all this(SOFT TRIM WARRANTY B/S)can be resolved.
Thanks,
Joshua E. Jacob
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Joshua E. Jacob aka NITRO
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