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Old 08-03-2009, 07:49 AM   #15 (permalink)
Chris Holmes
Z06 Authority
 
Join Date: Jan 2003
Location: MD
Posts: 1,328
Re: PHOTO: L5 Fender Flares for C5

Quote:
Originally Posted by GR8 WHITE View Post
I too have tried to reach Kerry Hitt. And as much as I hear he is a great guy, for a CEO of his own Company, the guy is never there, can't be reached, and don't return phone calls for days. I don't see how he stays in business. I have left 2 messages over a weeks time for him to call me because as the useless secretary states "No one but Kerry can answer these questions". Well, what th ehell good is that if you don't have ANYONE in the shop you can TRUST to answer anyones questions about products? One of their website pages has body panel parts without product numbers or prices. I asked the secretary to help me out and she had no clue what parts I was referring to, BECAUSE THERE WERE NO PART NUMBERS!!!! She said "His wife is in charge of the website" Well, it has been incomplete for well over a year.

I hear he has some great products, but customer service SUCKS!!!

I also hear that, when you actually get him on the phone, he is a great guy. The last time I spoke to Kerry, I asked him to work out an out the door price for the Z-11 kit, mounted, painted, etc...I never got a return call. SO how the hell can I trust in that type of service? Oh what, "He is busy" or "He just forgot" Yeah, I guess a $9000 sale is something to "FORGET"

So, he is not on my "A" List right now.

Shoot me a PM and I will send the link to the new competition for L5.
I didn't have a good experience with ACP (although I know others have). Would personally not deal with them again.

I should be receiving my L5's this week sometime. I'll post some pics as soon as I get it all sorted.
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2003 Z06 - 784 RWHP, 771 RWTQ
2006 M5
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