...and you just left, without speaking to the General Manager? Owner? District Chevrolet Rep?
If it is warranty work, then doesn't the dealer get compensation from GM/Chevrolet? Therefore how is the Dealer loosing too much money on this car?
"Short Version in order" as stated above. The "long version" probably tells a more complete story. I wonder how this story was reported on the "Chevy Dealers" forum?
Clearly something is wrong here, good luck.
I asked to speak to the General manager, was told he was busy and I needed to make an appointment to see him. They were getting paid for the warranty work but I don't think they were getting paid for the parts they broke and the techs labor for pulling the dash 4 times.
The long version is really long, lol. The service manager said that I expect to much from them. My response was "I really don't think its to much to ask that you fix what you broke"The service manager even try to say that I stripped out the wheel stud because "I showed this stud to 7 techs and they all agree it was stripped out when the lug nut was put on."
I said no kidding thats the problem, it was stripped out when your tech installed my wheels back on. It took me and another guy 15 mins with a huge 1/2 breaker bar and 1/2 drive inpact to get the lug nut off.
I asked him to put in writting that he didnt want my car back and he wasnt going to fix it anymore. He laughed and said you know I can't do that. But he did write on the comments section of the paper work that we talked and concluded that Rick Hendrick Chevrolet couldnt meet my service expectations and he reccommended me to find another service provider.
Unbelievable. Personally, I have had good experiences with dealerships, once you get beyond the ordeal of the purchase and how most dealerships try to control that stupid dance. They are at an advantage, they are trained how to deal with customers. We however are not trained how to deal with them!
One thing I try to do, is bite my tongue often during these service appoitments. Like owning a boat, something will break or go wrong with every outing. Therefore expect it. When something goes wrong, then you are not as disappointed, because you expected it. If something does'nt go wrong then consider yourself blessed by Neptune himself!
Now back to the cars. When something goes wrong at the dealership, it is not a complete surprise. I have commented to the tech or service guys, well that's not so bad, "the last time %^)UY happened." This way, they and I feel fortunate. I find it is better for me not to get so "flamed" as it does no good, and they feel comforted and appreciated that I did not blast them, thereby I think they try harder. I'm sure everyone bashes them most of the time, so when you don't (even though they deserve it) you all of sudden become their friend.
If this doesnt work, then go to a local modeling agency and hire beautiful lady, with real long legs to take your car in for service. (Of course if you happened to married to a good candidate, I would skip the hiring part) When she gets there have her call from the car, saying she needs help getting out of the car. Your car's service attention problems will be over, and they will welcome you (her) back. In fact they probably will tell her that they would like to see the "car" again next week to make sure they saw everything! Wrong with car that is.
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2002 QS Mod/Red Z06 Born 10/2001 "Magnafied" by LINGENFELTER 1/2006
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Last edited by allgoodhits : 12-06-2005 at 06:56 AM.
One thing I try to do, is bite my tongue often during these service appoitments. Like owning a boat, something will break or go wrong with every outing. Therefore expect it. When something goes wrong, then you are not as disappointed, because you expected it. If something does'nt go wrong then consider yourself blessed by Neptune himself!
Now back to the cars. When something goes wrong at the dealership, it is not a complete surprise. I have commented to the tech or service guys, well that's not so bad, "the last time %^)UY happened." This way, they and I feel fortunate. I find it is better for me not to get so "flamed" as it does no good, and they feel comforted and appreciated that I did not blast them, thereby I think they try harder. I'm sure everyone bashes them most of the time, so when you don't (even though they deserve it) you all of sudden become their friend.
I have tried both of those. Now that I think about it, everytime they have worked on my car I had to take it back for something. They have always said sorry for the mistakes and and so on I was always like it happens no big deal. A few weeks ago they even offered me a free oil change for all my trouble of bringing the car back again and again, I turned it down and said it wasn't needed. They were pretty good until yesterday but then again, I guess they kinda had to be since they were screwing up my car over and over.
Man that bites, sorry you had to go through all the headaches.
Sure glad I found a decent dealership here in MD. I really had my doubts but then a friend recommended trying Fox and happy to report that I'll be using them again. And will be requesting the same mechanic, Bobby.
Well I called the manager of the dealer today and got treated a little differnt. The service manager already talked to him about my car yesterday so he knew his version already. Well he DID NOT agree the service manager telling me never to bring my car back. He apologized and said they would look forward to the next they get the chance to work on my car. He said the service manager was out of line and that is not how his dealership operates. The only thing we didnt agree on was, there tech is swearing up and down that there is no way he stripped out the wheel stud. Since we could never agree on that, I just told him thank you for fixing and we both dropped it. He insisted on me bringing the car by for them to install the a-pillar trim piece. I told him I really didnt feel comfortable bringing the car back since the service manager told me not to bring it back, that I figured he would give me the run around and make wait hours or days before getting my car worked on. He told me that I will get even better service before and that if anyone in the service department tried something like that they would be let go. In the end he seemed really nice and seemed bothered that the whole deal happen. Then he told me that the service manager was going to call me and apologize for the way he treated me. A customer service manager called today and said they were mailing me a gift certificate for my troubles.
Location: Tucson, Arizona, Z06 Fest Member V, VI and WinterFest I, II
Posts: 4,107
Quote:
Originally Posted by minytrker
Well I called the manager of the dealer today and got treated a little differnt. The service manager already talked to him about my car yesterday so he knew his version already. Well he DID NOT agree the service manager telling me never to bring my car back. He apologized and said they would look forward to the next they get the chance to work on my car. He said the service manager was out of line and that is not how his dealership operates. The only thing we didnt agree on was, there tech is swearing up and down that there is no way he stripped out the wheel stud. Since we could never agree on that, I just told him thank you for fixing and we both dropped it. He insisted on me bringing the car by for them to install the a-pillar trim piece. I told him I really didnt feel comfortable bringing the car back since the service manager told me not to bring it back, that I figured he would give me the run around and make wait hours or days before getting my car worked on. He told me that I will get even better service before and that if anyone in the service department tried something like that they would be let go. In the end he seemed really nice and seemed bothered that the whole deal happen. Then he told me that the service manager was going to call me and apologize for the way he treated me. A customer service manager called today and said they were mailing me a gift certificate for my troubles.
That sounds great. I hope you keep on getting good service from them now. Sorry you had to go through all the BS.
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