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Old 11-05-2004, 12:13 PM   #1 (permalink)
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Dealer has had car FOR A MONTH (rant)

OK I am sick of this crap. I took my car into the dealer a while back for the sticking clutch issue. I even brought them the print out of the service bulletin or whatever it is that instructs them to replace clutch slave cyl throw out bearing and pressure plate. The did not they just put in a new slave cyl so I had to bring it back. I got the car back and they broke my SLP X-pipe. The car has now been there a month. I went there today and no progress, car is sittin in the back collecting dust. I was told that they are going back and forth with SLP about if the pipe will be under warranty. If it were my dealer I would buy a new pipe, put it on and then deal with SLP. I am really bent out of shape over this and would like to say please do not visit COURTESY CHEVROLET in San Jose or their other store in Morgan Hill (same name). Do not buy a car from them or use their service department. this is the second time my car has come back damaged from them. I am sick of it. I am almost contemplating selling the Z and buying a Viper, I don't think Dodge Service could be any worse. I have owned two Z's and was on the wait-list for the 06 Z but now I am seriously considering never buying a Chevy product again. My family currently owns 4 GM cars I have owned 4. I think this will be my last one since I cant get the service done right. What is the point of having a nice car if you cant drive it cause it is in the shop for a month. Service with Courtesy is always a nightmare. If I do not have my car back TODAY I am putting it on Ebay for no reserve and then going out and buying a Viper, or a SL 500. This is bullshit
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Old 11-05-2004, 12:33 PM   #2 (permalink)
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I can't figure out how they could "break" an X pipe. That one has got me baffled. Unless, they are trying to wear you down and have you get so disgusted that you are willing to take the car back, broke X pipe and all.

Too bad they aren't providing you with a loaner. If that were the case you would have your car back ASAP!

Sorry about your problems but I wouldn't auction your car with no reserve. You might as well give it away. Try to sell it here first and list the problems. Somebody might buy it at a reasonable price.
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Old 11-05-2004, 12:43 PM   #3 (permalink)
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Sorry to hear about your frustrations...I don't think the problem is just Chevy, though...it could happen at any car dealership.
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Old 11-05-2004, 12:46 PM   #4 (permalink)
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Polar Bear,
sorry to hear about the treatment your receiving, one month

But I agree with the last post, all dealers have issues.
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Old 11-05-2004, 12:59 PM   #5 (permalink)
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That is a bunch of crap! I would go get my car and tell them I wouldn't buy nothing else from them if they didn't resolve the problem.
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Old 11-05-2004, 01:20 PM   #6 (permalink)
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Quote:
Originally Posted by DirtyZ06
Sorry to hear about your frustrations...I don't think the problem is just Chevy, though...it could happen at any car dealership.
Polar Bear,

Sorry for your trouble. I have to agree it's not a chevy thing even though they could do a lot better at service and sales for the Corvette. You just need to find a good dealer with a good vette guy. My car has been in a couple of times recently, and I am pretty happy with the results. Just got the ABS message this morning so it looks like it is going back on Monday. Try to get your car back and find the right place to go. Don't switch over man you have the best guys and gals here. Best of luck!
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Old 11-05-2004, 01:31 PM   #7 (permalink)
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Sounds like typical chevy service to me. My car was in the shop for almost 2 months between both of my transmission problems. The second time I even had to fight with them to get my transmission warrantied (they were trying to void it because I had a CAGS disabler). Most dealers service leaves a LOT to be desired.
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Old 11-05-2004, 05:47 PM   #8 (permalink)
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I hope you have a corvette loaner car??? I would contact the General and complain to an area representative. That is an unacceptable wait time...
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Old 11-05-2004, 07:49 PM   #9 (permalink)
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Courtesy Sucks! It's not a Chevy issue. Even their prices are stupid. I would never buy anything from them. Also the service guys would not answer any of my technical questions, as if big secret or waste of time.

You should take your car to Anderson in Los-Gatos next time.

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Old 11-05-2004, 10:09 PM   #10 (permalink)
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There must be other dealers in your area that are better than this. I know your frustration, have dealt with incompotent techs and dealers before. But i don't think going Dodge is the answer, hang in ther Bro.

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Old 11-06-2004, 01:17 AM   #11 (permalink)
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[This is a long reply, and is mostly centered around Bay Area dealerships and Corvette shops.]

That's definitely unacceptable.

I'm here in the same area, and will definitely go to a different dealership for repair work.

I believe someone here mentioned Anderson Chevrolet in Los Gatos -- which by the way, "Mr. Anderson" doesn't own Anderson Chevrolet anymore, but now owns Courtesy Chevrolet in San Jose and Morgan Hill. There's also an Anderson Chevrolet in Menlo Park or Redwood City area.

What about taking the GM warranty to a speciality Corvette shop?

There appears to be a good speciality Corvette only shop in Mountain View, right off 85. They work extensively on new Corvettes (C4, C5, and I'm sure C6), including mods. They do almost any kind of work except paint (and perhaps they don't do major or extensive restorations). The owner is a big Corvette fan and builds C4 Corvettes for the Corvette/Viper Challenge racing series. If you guys want the number to the shop, I'll find it again. I may have them do the first oil change -- provided it doesn't void the warranty.

The shop can handle like 3 or 4 (and maybe even 6 Vettes at one time) inside (including at least one lift, and perhaps two lifts or more) and the outside has a gated area for about 6-10 Vettes.

I bought my first Corvette when I was 18 -- first car, first Corvette.

It was semi-custom, and I had this Vette when I was in Florida, and I would have work done at the local Corvette shop that built the car. I'll upload pictures of this car eventually -- it really was an awesome Vette. I still wish I had that Vette -- it was a huge loss.

It seems it would be a lot better to work with a speciality Corvette shop than the dealership whenever you can, even if it's to ask them for their opinion for a couple of bucks.

I'd rather spend $25-100 for an opinion that I know is not BS than to get the run around.

Like we know, Vettes are a different kind of car. If maintained by the right people, the car will last, look good and perform great for a long time.

If brought to the wrong place, the car will have a greater chance of being damaged.

I've learned a lot since being on these forums, and I'm happy to offer any help and advice I can.

Also, if in the Bay Area, I know of another speciality car shop here. I've been searching for someone who really knows how to paint Corvettes in the Bay Area, and I'm pretty sure this guy may be one of the better or best painters around. Besides a paint shop, he has a motor shop and general repair shop located in the Bay Area (all three shops are in different locations -- one I know is in Pacifica (I think the paint shop), another is in Hayward (I believe the motor shop), and I believe another may be in Redwood City).

If you have any painting needs or issues, I suggest talking to this guy. There's a very good chance I'll have him paint a Vette (not the one I have) in the near future -- and the Vette will be awesome. I won't paint the Vette I have now because I bought it new and I believe it will be the last Vette I buy new, and I want this one as stock as can be.

Sorry for the long reply, I just wanted anyone in the Bay Area to know there's other Vette and car speciality shops.

If you know of any other Vette shops in the Bay Area, let me know. This one in Mountain View I would never have found but by chance.

Good luck with the Vette. If you need any help here in the Bay Area to get your Vette back, let me know.

Last edited by Z06Vette405 : 11-06-2004 at 01:21 AM.
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Old 11-06-2004, 10:37 AM   #12 (permalink)
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And exactly what is unusual about this?
Consider yourself lucky - you could be dealing with Midway Chevrolet in Phoenix, in which case you would have probably already hung yourself.
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Old 11-06-2004, 11:10 AM   #13 (permalink)
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Definitely get in touch with Chevy or GM. They hate hearing about lousy dealerships and will get on their butts to take care of the issue immediately. Don't spare the words. Let them know EXACTLY what all has been going on and be sure to document what days and times you took it in to be serviced, who you dealt with, and what the problem was. That way you can prove your case if a law suit needs to follow. I've done this in the past and always had good results. Good luck.
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Old 11-06-2004, 11:55 AM   #14 (permalink)
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WAIT !

Why can't you take it too another dealer with the approval of GM ? Get your GM rep involved and get that car to another dealer!!!!!!

Bill.

GOOD LUCK

or

Organize a vette rally at that dealership on a Saturday!

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Old 11-06-2004, 04:22 PM   #15 (permalink)
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First off thanks all for your suport

Jub Jub I got a rental car from them today a Caddillac (BFD)

a lot of you are sying to contact the general how do i do that

and dwjZ06 u are right there a lot of good people here

z06 vette405 what is the shops name and number casue I am looking to do a cam
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