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Old 02-02-2003, 08:26 PM   #1 (permalink)
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Great GM Dealer Experience Believe It!

I took my Z to Rydell Chevrolet Saturday for some warranty work.I needed the center console replaced the cigarette lighter door would not open or close cor
rrectly.I spoke to Ron Hetzel who used to be a long time service writer.He sent me to Tina and ordered the bezel without looking at the part which i felt was a good sign.My next issue was a 02 sensor shroud rattle.Ron and his top tech looked at it and were aware of the problem.They tried to tighten the rattling end which did not work.Ron ended up ordering 2 new 02 sensors and i could not be happier.The noise was driving me nuts!.So next week i'll replace the parts and see what happens.Well it turns out i find out that Ron is no longer a writer but now the head supervisor of all the techs.So i guess i talked to the right guy.What i learned from this is good GM service is possible if you connect with the right people. Greg
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Old 02-02-2003, 08:29 PM   #2 (permalink)
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Always good to hear that our folks are taken cared off. After all, its not every day someone walks into a dealership and drops a wad of cash of one of these plastik fantastiks!

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Old 02-02-2003, 08:29 PM   #3 (permalink)
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Very Cool
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Old 02-02-2003, 08:31 PM   #4 (permalink)
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Boy I need to find that kind of guy here in the Rockies would be nice for a change!!
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Old 02-03-2003, 12:26 AM   #5 (permalink)
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I take my car to Rydell and have had the same positive experience... and the best part is that they are open until midnight during the week and have Saturday and Sunday hours!

Matt
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Old 02-03-2003, 05:32 AM   #6 (permalink)
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Great to here that there are knowledgeable and understanding people within certain dealerships who address issues rather than ignore them.
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Old 02-03-2003, 07:01 AM   #7 (permalink)
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Torched, if you don't mind me asking, why did you need to replace the center console? Was the coating peeling off of it?
Just curious, I may have to get mine replaced for that reason.
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Old 02-03-2003, 07:04 AM   #8 (permalink)
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Glad someone gets good service!!!!!
This will be the last gm product I buy
The service in sw fla sux
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Old 02-03-2003, 11:29 AM   #9 (permalink)
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Quote:
Originally posted by NavyPhrog
Torched, if you don't mind me asking, why did you need to replace the center console? Was the coating peeling off of it?
Just curious, I may have to get mine replaced for that reason.

Navy the cigarette lighter door would not open and close correctly. Greg
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