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Old 02-13-2003, 07:52 PM   #1 (permalink)
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HELP virus

my norton software just had a popup that said it detected a virus and it is unable to fix.....WTF do i do now?????? virus is in my documents and here is the name of the virus.... W32.Sobiq.A@mm.enc can anybody on here help me out??? i dont know what to do
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Old 02-13-2003, 07:58 PM   #2 (permalink)
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Let Norton quarantine it and then maybe Norton will let you delete it after that, and then you should be ok. If you didn't get the option, then find the file on your hard drive, right click on it and then choose scan with Norton antivirus and then you should get a choice to quarantine it. Good luck. Let us now how it goes.

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Old 02-13-2003, 08:01 PM   #3 (permalink)
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I'm not a compuker whiz kid, but have you tried duct tape and clear plastic wrap?

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Old 02-13-2003, 08:02 PM   #4 (permalink)
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Dan-you need to isolate the file. If it's a desktop computer, don't know if you have support help from where you purchased it, or call Norton directly. Might charge you for on-phone assistance

you were somewhere, probably rec'd a file through someone with the virus-

good luck, wouldn't send anything to anyone for now
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Old 02-13-2003, 08:05 PM   #5 (permalink)
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get a mac !!
all those viruses don't work on the mac..
gotta love it ..
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Old 02-13-2003, 08:07 PM   #6 (permalink)
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Sobig is a worm. Here is a link to the Symantec (Norton Anti-Virus) site that has all the info you need. Below is a link to their removal tool for this worm.

http://www.symantec.com/avcenter/ven...obig.a@mm.html

Removal tool:

http://securityresponse.symantec.com...oval.tool.html

Last edited by No Doubt : 02-13-2003 at 08:10 PM.
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Old 02-13-2003, 08:11 PM   #7 (permalink)
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Originally posted by No Doubt
Sobig is a worm. Here is a link to the Symantec (Norton Anti-Virus) site that has all the info you need.

http://www.symantec.com/avcenter/ven...obig.a@mm.html
i found that info already....it looks complicated..........do i have to do all that is listed or will norton do any of this on its own..... right now i am doing a norton system scan..........shouldnt norton get this before it gets in my puter???? thats what i bought norton for
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Old 02-13-2003, 08:12 PM   #8 (permalink)
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There is a removal tool (see second link in my post)
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Old 02-13-2003, 08:17 PM   #9 (permalink)
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These guys are right about quarantining, but the computer I'm on now had a virus for which Norton's $170 Internet Security package couldn't even handle. We had to totally reformat the computer, and debug the harddrive, meaning you totally erase all info on the harddrive, not just a regular reformat. You might need to consider this if you have to reformat, since some of the better viruses can even survive a standard reformat. Hope it doesn't come to this for you though.

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Old 02-13-2003, 08:19 PM   #10 (permalink)
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The virus definition file for your Norton Anti-Virus may not have had the information needed to identify this worm. If you follow the instructions on the second link (removal tool) you shouldn't have any problems in this case.
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Old 02-13-2003, 08:22 PM   #11 (permalink)
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Good luck, Dan, but I'm sure that it's not the worst thing on your computer!
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Old 02-13-2003, 08:25 PM   #12 (permalink)
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Good luck, Dan, but I'm sure that it's not the worst thing on your computer!
Dan (and his computer) are bastions of purity and virtue!

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Old 02-13-2003, 08:29 PM   #13 (permalink)
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I would only touch Dan's computer with 3 pairs of rubber gloves on and a 12 foot pole!!! Might want one of those biohazard suits on too!!!
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Old 02-13-2003, 09:12 PM   #14 (permalink)
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Originally posted by King Ray
I would only touch Dan's computer with 3 pairs of rubber gloves on and a 12 foot pole!!! Might want one of those biohazard suits on too!!!
hey king my puter is clean......................i sent all the dirty stuff to you......remember
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Old 02-13-2003, 09:26 PM   #15 (permalink)
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Time to break out the .357 (black talons).

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