Corvette Z06 Forum banner

Status
Not open for further replies.
1 - 13 of 13 Posts

·
Registered
Joined
·
278 Posts
Discussion Starter #1
I was told to pick up my vehicle on Friday from Performance Chevrolet. The letter below is what I have sent to General Motors that pretty much explains what happened.
1st before I get to that, I wanted to bring up an interesting point. When I went to pick up my car, I wanted to go back in the shop and view it on the lift to see if everything looked put back together right and take some photographs.

I WAS TOLD THAT GENERAL MOTORS HAD SPECIFICALLY STATED THAT I WAS NOT TO BE ALLOWED TO GO INTO THE SHOP TO

1. VIEW MY VEHICLE
2. PHOTOGRAPH MY VEHICLE

I asked why and was that GM did not like the idea that I posted my pictures and all of this information on the internet. I was given NO FURTHER EXPLANATION!!!!!

The pictures can be seen at this web address

http://www.z06vette.com/forums/showthread.php?s=&threadid=8022

The previous posts can be seen here on this forum/site or at the following web addresses

http://www.z06vette.com/forums/showthread.php?s=&threadid=7981

and

http://www.z06vette.com/forums/showthread.php?s=&threadid=8208

If these links or pictures do not come up, e-mail me at [email protected] and I can send all the info/pictures to those who are interested or direct you to where it can be viewed on the net.

Now back to this post. Here is the letter I sent after I picked up my vehicle from Performance Chevrolet in Chapel Hill, NC.

December 21, 2001


General Motors Business Resource Center
Attn: Dawn Witt
BRC Legal Case Manager
Fax: 1-866-359-9727


Ms. Witt,

I am writing this letter 3rd letter to go over a few point of my case.

1st, I wanted to inform you that today I was contacted by the staff of Performance Chevrolet to let me know that my car would be ready for pickup. I arrived at approximately 12:30pm and was told that the car was not yet ready and that I would need to wait.

After approximately 30 minutes, the car was pulled around and I was given a copy of the repair order and the keys. I went to the vehicle and pulled it up and immediately heard a creaking and clunking noise in the suspension when I came to a stop. I went back into the service department office and asked for the Chris Kimball, Shop Foreman and explained to him the problem. He asked me to go on a test drive with him so that he could hear the problem himself. We drove around the parking lot of Performance Chevrolet and he heard the noise and said “I didn’t hear that on my test drive.” He asked me to pull the car back around to the service department. After waiting an additional 20 minutes, I was told that they had to re-torque the front suspension cradle bolts as they were loose. Something was said to the effect that they probably should have done that anyway after they 1st road tested the car.

As you can imagine, this one event has caused me to be even more apprehensive about all the repairs that were performed on my vehicle over the past two weeks. Is there something else that they have forgotten to tighten down, etc.? I hope that this was just an isolated case.

As you know, GM (The manufacturer) was given in accordance with NC 20-351.5 (2) a reasonable period, not to exceed 15 calendar days from the date of my direct notification in writing to them of the existence of the series of non conformities that exist with my vehicle to “Final Repair”/correct them. This period started on July 24, 2001 and expired on August 7, 2001 (15 calendar days.) During that period there had been no attempt to schedule the “Final Repair”/correction of the series of non-conformities nor any attempt to “Final Repair”/correct the series of non-conformities that exist with my vehicle. It was not until September 4, 2001 and (43) forty three calendar days that I was contacted by Performance Chevrolet (An authorized GM/Chevrolet dealer) to “schedule” the “Final Repair/correction” of (1) (one) of the nonconformities that exists with my vehicle. This (43) forty three calendar day period far exceeds the (15) fifteen calendar day period allotted to GM (The Manufacturer) by NC 20-351.5 (2) to “Final Repair”/correct the series of non-conformities that exist with my vehicle.

On December 10, 2001, I received your letter with GM’s position which I felt showed complete disregard for the NC Lemon Law Statutes. Even though it was well past the 15 calendar days since my 1st notification in writing to GM (The manufacturer) of the series of non-conformities that exist with my vehicle, I decided to once again in “GOOD FAITH” allow General Motors one “LAST AND FINAL” repair attempt as prescribed by NC 20-351.5 (2) which states

§ 20-351.5. Presumption.
(a) It is presumed that a reasonable number of attempts
have been undertaken to conform a motor vehicle to the applicable
express warranties if:
(1) The same nonconformity has been presented for
repair to the manufacturer, its agent, or its authorized dealer
four or more times but the same nonconformity continues to exist;
or
(2) The vehicle was out of service to the consumer
during or while awaiting repair of the nonconformity or a series
of nonconformity’s for a cumulative total of 20 or more business
days during any 12-month period of the warranty,
provided that the consumer has notified the manufacturer directly
in writing of the existence of the nonconformity or series of
nonconformity’s and allowed the manufacturer a reasonable period,
not to exceed 15 calendar days, in which to correct the
nonconformity or series of nonconformity’s.

General Motors was informed of this in a letter dated December 10, 2001. In the letter, it was stated that the vehicle would be made available for repairs to start on December 11, 2001. It was also restated that NC 20-351.5 allows General Motors not more than 15 calendar days for this “Final” repair to be completed. The period for this “Final” repair to be completed started on December 11, 2001 and is due to expire on December 25, 2001.

The non-conformities that were presented (as also stated in my letter to General Motors on July 24, 2001) were:


1. Engine burns excessive oil, 1 quart every 400 – 500 miles.
2. Transmission is difficult to shift, including reverse and pops out of 2nd gear sometimes
3. Slow drip LEAK of oil out of vehicle (Appears to be coming out of the rear differential or transmission
4. Suspension making clunking noises
5. PAINT AND BODY PANEL CRACKING ON REAR LEFT QUARTER PANEL.
6. Rear facia is warped on Passenger side
7. Emergency Brake Cable Rattles
8. Deck lid rattles
9. Alternator makes squealing noise sometimes
10. Finish on rims is damaged by FACTORY wheel weights.
11. Mufflers rattling
12. Passenger seat leather excessively worn without use
13. Memory feature sometimes will not work
14. Excessive fuel consumption during highway cruising in 6th gear **16-18 mph average at 60 – 70mph**
15. Front console cover distorted and misaligned (2nd complaint)
16. Brake rotors starting to warp
17. Car has vibration at upper highway speeds
18. Tires excessive uneven wear due to incorrect alignment. (1st complaint)
19. Alignment and steering wheel position not correct
20. Passenger Side Z06 Screen Defective
21. Loud Whining Noise coming from rear of vehicle at idle (Differential or Transmission.)
22. Passenger Seatbelt Jams

Today, I picked up my vehicle and this is the explanation I was given verbally and in the repair order of all the problems that were addressed.

1. Engine burns excessive oil, 1 quart every 400 – 500 miles.

I was told that they replaced the #2 compression ring and the oil expander ring on all the pistons of my engine per GM Service bulletin 01-06-01-023.

I do not know if this repair was successful. I will be keeping a DETAILED log of the oil consumption of my vehicle if any from the today’s date.

2. Transmission is difficult to shift, including reverse and pops out of 2nd gear sometimes

I was told that they vehicle was road tested and they indeed verified that my vehicle was difficult to shift and popped out of gear. They removed the transmission from the vehicle and found:

The 2nd gear synchronizer was damaged.
The snap ring on the 2nd gear assembly had failed.
The reverse gear synchronize was damaged.
There was a leak at the final drive unit.
There was a leak at the output shaft.

They replaced the 2nd and reverse gears and synchronizers along with the shift fork and seals.

I was told that these problems were probably caused by SIR WALTER CHEVROLET’S (RALEIGH, NC) failure to properly repair the transmission back in January 2001.

3. Slow drip LEAK of oil out of vehicle (Appears to be coming out of the rear differential or transmission

I was told that they discovered that there were leaks at the final drive unit and output shafts. The seals were replaced. I was told that this probably was caused by SIR WALTER CHEVROLET’S (RALEIGH, NC) failure to properly repair the transmission back in January 2001.

4. Suspension making clunking noises

I was told that this was address while the transmission and differential assemblies were removed from the vehicle. I was told that they cleaned and inspected the mounting surfaces and fasteners for the REAR suspension members.

When I picked up the vehicle I went to the vehicle and pulled it up and immediately heard a creaking and clunking noise in the suspension when I came to a stop. I went back into the service department office and asked for the Chris Kimball, Shop Foreman and explained to him the problem. He asked me to go on a test drive with him so that he could hear the problem himself. We drove around the parking lot of Performance Chevrolet and he heard the noise and said “I didn’t hear that on my test drive.” He asked me to pull the car back around to the service department. After waiting an additional 20 minutes, I was told that they had to re-torque the front suspension cradle bolts as they were loose. Something was said to the effect that they probably should have done that anyway after they 1st road tested the car.

I have not yet road tested the car sufficiently to determine if this problem has been corrected. I will be driving the vehicle to determine whether or not this problem has been fixed and will not reoccur.

I was told that the original problem was probably caused by SIR WALTER CHEVROLET’S (RALEIGH, NC) failure to reassemble the suspension components when the performed the transmission repair in January 2001.

5. PAINT AND BODY PANEL CRACKING ON REAR LEFT QUARTER PANEL.

I was told that my vehicle has a fracture within the body panel on the left rear quarter panel. I was told that this would be repaired under warranty as it was obvious that this fracture was not caused by anything hitting the vehicle from the inside or outside and was apparently caused by the body panel being DEFECTIVE.

THIS PROBLEM WAS NOT CORRECTED!!!

I was told several times during the repair of my vehicle and upon picking it up that Performance COULD NOT complete this repair on my vehicle. When I picked up my vehicle, I informed my service advisor, Scott Lewis, that GM still had 4 CALENDAR DAYS to complete this repair. I asked him where I was to take the vehicle and who and when would they be completing the repair. He stated to me that HE DIDN’T know.

I informed Mr. Lewis that I was prepared to take the vehicle wherever GM directed me to take it for this repair to be completed. I told him that I wanted to do this and wanted to be sure the GM had the opportunity to complete this repair before the expiration of the 15 calendar day final repair attempt period. He again stated that HE DIDN’T know.

AGAIN, THIS PROBLEM STILL EXISTS WITH MY VEHICLE. I expect this non-conformity will be corrected along with the other non-conformities during this 15 calendar day “Final” repair attempt period.

6. Rear facia is warped on Passenger side

I was told that they compared my rear facia to other Corvettes on the Performance Chevrolet lot. I was told that all the vehicles have comparable rear facia variances. I was told that sagging in my rear facia was normal. While I was waiting to pick my vehicle up, I looked at all the other Corvettes on their lot and NOT ONE had a rear facia that was sagging and not symmetrical on both sides. My rear facia sags and IS NOT symmetrical on both sides. I offered this information to Performance staff was GIVEN NO EXPLANATION!!!

THIS PROBLEM WAS NOT CORRECTED!!!

I have photographs of other Corvettes with the same rear facia as well as my 2000 Corvette and that these vehicles DO NOT exhibit any warping or sagging instead they are symmetrical on both sides. I also compared my rear facia to all the other Corvettes on their lot and NOT ONE had a rear facia that was sagging and not symmetrical on both sides. My rear facia sags and IS NOT symmetrical on both sides Due to this, I do not feel that the sagging/warping is NORMAL and I expect this non-conformity to be corrected along with the other non-conformities during this 15 calendar day “Final” repair attempt period.

7. Emergency Brake Cable Rattles.

I was told that my rear brake cables apparently were MISROUTED during the transmission repair that was performed by SIR WALTER CHEVROLET (RALEIGH, NC.) The cables were rubbing against the rear wheels. I was told that they rerouted the brake cables.

I have not yet road tested the car sufficiently to determine if this problem has been corrected. I will be driving the vehicle to determine whether or not this problem has been fixed and will not reoccur.

8. Deck lid rattles

I was told that the compartment separator attachments were loose and rattling. They tightened the attachment points.

I have not yet road tested the car sufficiently to determine if this problem has been corrected. I will be driving the vehicle to determine whether or not this problem has been fixed and will not reoccur.

9. Alternator makes squealing noise sometimes

This problem was intermittent as had not occurred for some time. They attempted to duplicate this problem and were not able to. There has been no reoccurrence of this problem.

10. Finish on rims is damaged by FACTORY wheel weights.

I was told the rim was scratched by the (incorrect) installation of the wheel weight by the FACTORY. The weight came off during a repair by Sir Walter Chevrolet and a new one was installed by Sir Walter Chevrolet during a previous service visit.

THIS PROBLEM WAS NOT CORRECTED!!!

I had shown this to Mr. Ricky Edwards, Service Manager at Sir Walter Chevrolet, and that he told me that they would replace the affected rims under warranty. I expect the affect rims to be repaired/replaced along with the other non-conformities during this 15 calendar day “Final” repair attempt period.

SEE PART 2 BELOW FOR REST
 

·
Registered
Joined
·
278 Posts
Discussion Starter #2
11. Mufflers rattling

I was told that they were unable to duplicate this problem. I informed them that this problem was intermittent. They stated that this problem was probably caused by SIR WALTER CHEVROLET’S failure to reassemble components during the transmission repair in January 2001.

I was told that this problem was corrected during the reassembly of components during the transmission repair performed on this visit.

At this time, it appears that this problem has been corrected.

12. Passenger seat leather excessively worn without use

This was replaced. I was told that this was done as a “GOODWILL GESTURE.”

13. Memory feature sometimes will not work.

I was told that they were unable to duplicate the problem. I was told that they inspected the memory system and power seat operation and no fault was found.

THIS PROBLEM WAS NOT CORRECTED!!!

The problem has occurred 5 times since I have picked up the car. When I insert the key, the seat either does not move forward or instead moves backward forcing itself into the rear gas tank wall. I expect this non-conformity will be corrected along with the other non-conformities during this 15 calendar day “Final” repair attempt period.

14. Excessive fuel consumption during highway cruising in 6th gear **16-18 mph average at 60 – 70mph**

I was told that they tested for this problem by driving the car approximately 14 miles and checking the instant average fuel consumption on the DIC. I was told based off of this (INCORRECT) test, it was determined that there was NO excessive fuel consumption.

Given the instant average on the DIC can vary from 1MPG to 70+ MPG within seconds. THIS IS NOT THE GM PRESCRIBED MANNER TO TEST FOR EXCESSIVE FUEL CONSUMPTION.

THIS PROBLEM WAS NOT CORRECTED!!!

I expect this non-conformity will be corrected along with the other non-conformities during this 15 calendar day “Final” repair attempt period.

15. Front console cover distorted and misaligned

I was told that the console cover was warped. They replaced the item.

This problem has been corrected.

16. Brake rotors starting to warp

I was told that the rotors had excessive thickness variation that caused pulsation when braking. The thickness variation has .005 on the left rotor and .006 on the right rotor.

Both front rotors were RESURFACED.

It appears that at this time, the problem has been corrected. It has been reported that a reoccurrence of this problem CAN happen after a REFUFACING repair. I will be watching to see if this problem reoccurs.

17. Car has vibration at upper highway speeds

I was told that they found no vibration at 65-70mph. I was also told that the alignment correction that was performed most likely would correct any problem that I may have been experiencing.

18. Tires excessive uneven wear due to incorrect alignment.

I was told that the tire wear was normal.

19. Alignment and steering wheel position not correct

The alignment and steering wheel position was corrected.

20. Passenger Side Z06 Screen Defective

I was told that they compared my Z06 Screen to other Z06 Corvettes on the Performance Chevrolet lot. I was told that all the vehicles have comparable Z06 Screen variances. I was told that defect in my Z06 Screen was normal. While I was waiting to pick my vehicle up, I looked at all the other Z06 Corvettes on their lot and NOT ONE had a defective Z06 Screen like mine is. I offered this information to Performance staff was GIVEN NO EXPLANATION!!!

THIS PROBLEM WAS NOT CORRECTED!!!

I have photographs of other Z06 Corvettes with the same screen and that these vehicles DO NOT exhibit this defective condition. This defective condition was brought to my attention by Donald Creech at Sir Walter Chevrolet and I in turn brought it to the attention of Mr. Ricky Edwards, Service Manager at Sir Walter Chevrolet. Mr. Edwards informed me that if I desired, he would have the screen repaired/replaced under warranty and that it was a warranty issue. Also, while I was waiting to pick my vehicle up, I looked at all the other Z06 Corvettes on the Performance Chevrolet lot and NOT ONE had a defective Z06 Screen like mine is. I offered this information to Performance staff was GIVEN NO EXPLANATION!!!

Due to this, I do not feel that the defective condition of my screen is NORMAL and I expect this non-conformity to be corrected along with the other non-conformities during this 15 calendar day “Final” repair attempt period.

21. Loud Whining Noise coming from rear of vehicle at idle (Differential or Transmission.)

I was told that this was caused by the malfunctioning and leaking transmission.

22. Passenger Seatbelt Jams

The seatbelt assembly was replaced. It appears at this time, the problem has been corrected.


As of the date of this letter, I still have 6 problems/NON-CONFORMITIES that I know exist with my vehicle that WERE NOT CORRECTED. These problems were presented when my vehicle was made available for repairs to start on December 11, 2001.

Again, GM (The manufacturer) was given in accordance with NC 20-351.5 (2) a reasonable period, not to exceed 15 calendar days from the date of my direct notification in writing to them of the existence of the series of non conformities that exist with my vehicle to “Final Repair”/correct them. This period started on July 24, 2001 and expired on August 7, 2001 (15 calendar days.) During that period there had been no attempt to schedule the “Final Repair”/correction of the series of non-conformities nor any attempt to “Final Repair”/correct the series of non-conformities that exist with my vehicle. It was not until September 4, 2001 and (43) forty three calendar days that I was contacted by Performance Chevrolet (An authorized GM/Chevrolet dealer) to “schedule” the “Final Repair/correction” of (1) (one) of the nonconformities that exists with my vehicle. This (43) forty three calendar day period far exceeds the (15) fifteen calendar day period allotted to GM (The Manufacturer) by NC 20-351.5 (2) to “Final Repair”/correct the series of non-conformities that exist with my vehicle.

On December 10, 2001, I received your letter with GM’s position which I felt showed complete disregard for the NC Lemon Law Statutes. Even though it was well past the 15 calendar days since my 1st notification in writing to GM (The manufacturer) of the series of non-conformities that exist with my vehicle, I decided to once again in “GOOD FAITH” allow General Motors one “LAST AND FINAL” repair attempt as prescribed by NC 20-351.5 (2) which states

§ 20-351.5. Presumption.
(a) It is presumed that a reasonable number of attempts
have been undertaken to conform a motor vehicle to the applicable
express warranties if:
(1) The same nonconformity has been presented for
repair to the manufacturer, its agent, or its authorized dealer
four or more times but the same nonconformity continues to exist;
or
(2) The vehicle was out of service to the consumer
during or while awaiting repair of the nonconformity or a series
of nonconformity’s for a cumulative total of 20 or more business
days during any 12-month period of the warranty,
provided that the consumer has notified the manufacturer directly
in writing of the existence of the nonconformity or series of
nonconformity’s and allowed the manufacturer a reasonable period,
not to exceed 15 calendar days, in which to correct the
nonconformity or series of nonconformity’s.

General Motors was informed of this in a letter dated December 10, 2001. In the letter, it was stated that the vehicle would be made available for repairs to start on December 11, 2001. It was also restated that NC 20-351.5 allows General Motors not more than 15 calendar days for this “Final” repair to be completed. The period for this “Final” repair to be completed started on December 11, 2001 and is due to expire on December 25, 2001.

General Motors still has 4 calendar days from the date of this letter to correct the existing non-conformities that exist with my vehicle per NC 20-351.5. I have informed the staff of Performance Chevrolet of this and asked where I was to take my vehicle to have the repairs complete and was told that they DID NOT KNOW!!!

If these non-conformities are not corrected at the end of this 15 calendar day period per NC 20-351.5, I will then expect General Motors to REPLACE my vehicle in accordance with all state and federal statutes. If General Motors refuses to voluntarily comply with state and federal statutes, I will have no choice but to file suit pursuant to NC 20-351.7.

Thank You for your attention to this matter.


I appreciate comments and any suggestion/ideas.

Thank You to those who have taken their time to follow this and my past posts.

JLA
 

·
Registered
Joined
·
400 Posts
What a surprise. Well, at least you proved me right about your ultimate motive. And once again I have notified Dawn Witt that I fully support GM in this particuar case. If GM caves I've bought my last GM product.
 

·
Registered
Joined
·
278 Posts
Discussion Starter #4
It appears that GM is not going to have much of a choice anymore in this matter.

JLA
 

·
Registered
Joined
·
5,414 Posts
Whatever the

Motive, sounds like some problems were not handled correctly, or in an appropriate manner.......the LAW applies to GM as well as our poor sorry little butts...........;)
 

·
Registered
Joined
·
815 Posts
think about it

Food 4 thought. Add all the time you have spent, documenting, photographing, driving to dealerships, talking on the phone, posting to this site, mentally dwelling on this, telling other people about it, mailing letters, dealing with lawyers, examining your car, ect. ect. What do you figure your time is worth an hour? Sounds like you’ve spent 10’s of thousands of dollars in time on this deal. People are not perfect, things are not perfect, things that have high demands on them are usually high maintenance, cars are to be enjoyed, not a source of stress. Just hang on and let go brother. I too have traveled the road you beat with a 96. Gm responds to honey a lot better than s#%@.

A recovering perfectionist,
Dr.E
 

·
Registered
Joined
·
278 Posts
Discussion Starter #13
Stay tuned to hopefully some positive major updates on this situation within the next couple of weeks.

JLA
 
1 - 13 of 13 Posts
Status
Not open for further replies.
Top