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Discussion Starter · #1 ·
Problems with GM Buyback of 01 Z06(BBB's 1st step & Service History of Z06) 1/9/2002

1st, the GM representative who deals with the BBB complaints called today. She stated that General Motors WILL NOT voluntarily buy back my 2001 Z06.
I asked her specifically why related to the facts of the case and she refused to give me an answer. She said GM had already answered that and I told her that NO, GM had not.

I asked her if she would send me something in writing stating GM position and she refused.

I received my BBB paperwork. I filled it out. I have had several people from all the forums where this is posted to post the complete service history of the car.

This was sent to the BBB today. After the service history is the letter sent to the BBB. Alot of it will be edited out due to the fact that a great majority of it is copies what is in other posts.


2001 MIL YELLOW CORVETTE Z06 HARDTOP (DELIVERED BY SIR WALTER CHEVROLET, RALEIGH, NC. 11/10/2000) HISTORY


12/06/00 – Invoice 225155 PERFORMANCE CHEVROLET, CHAPEL HILL, NC (Waited the ENTIRE DAY for this to be completed) MILEAGE: 1080. Dropped off at start of business on 12/6/00. Waited entire day and car was ready at close of business 12/6/00. Car was out of service 1 BUSINESS DAY (12/6/01) OUT OF SERVICE TO DATE TOTAL: 1 BUSINESS DAY

1. Complained of improperly set trim height and alignment/steering wheel position on vehicle. (1st complaint)

The alignment technician at Performance stated that he had never performed this procedure. The trim heights specifications were not available for the Z06 and they were obtained from GM suspension engineer Michael Neal and supplied to Performance Chevrolet. The trim height adjustment was not performed correctly. The technician had the front adjustment bolt all the way down on the front passenger side and the front adjustment bolt all the way up on the front drivers side. He was instructed that the bolts should be even. It took him ALL DAY to accomplish this procedure that should have only taken 2 hours MAX. He was instructed that the car needed to be realigned after the procedure. The technician claims he did a NON COMPUTER alignment (WHICH I DID NOT REQUEST AS STATED ON THE INVOICE) He did not align the car correctly and the steering wheel was over 3 degrees off center to the left.

2. Left Rear Side Marker Bulb Burned Out (1st complaint)

The technician replaced the bulb.

3. Passenger Side A-Pillar molding loose. (1st complaint)

They ordered this molding and it turns out they ordered the incorrect part. I had to return another day to have the correct piece installed.

4. Driver’s Side Front Speaker Buzzes (1st complaint).

The technician added some foam to correct the problem.

5. The car is burning excessive oil. Oil Level is Low (1st complaint)

After driving the car ONLY 1080 miles, the car was low 1 QUART of oil. I was told that this is perfectly normal and NOTHING TO WORRY ABOUT. 1 quart of oil was added.


12/21/00 - Invoice 226716 PERFORMANCE CHEVROLET, CHAPEL HILL, NC (Waited the ENTIRE DAY FOR THIS TO BE COMPLETED.) MILEAGE: 1762. Dropped off at start of business on 12/21/00. Waited entire day and car was ready at close of business 12/21/00. Car was out of service 1 BUSINESS DAY (12/21/01) OUT OF SERVICE TO DATE TOTAL: 2 BUSINESS DAYS

1. Trim Height improperly set and alignment/steering will position are not correct. (2nd complaint)

The technician had previously improperly set the trim height. He was given technical instructions from MICHAEL NEAL, GM SUSPENSION ENGINEER on how to properly set the trim height for the Z06.

The technician had not performed a proper computer alignment or provided a computer print out when he previously aligned the vehicle. The alignment specs were obtained from MICHAEL NEAL, GM SUSPENSION ENGINEER. After this was performed, the steering wheel and alignment were still not correct.


12/21/00 – Invoice 328544 JIFFY LUBE, 9207 Creedmoore Road, Raleigh, NC. MILEAGE: 1791

1. Standard Oil Change

The technician was asked to check the oil level before changing the oil. He stated that the vehicle was over 1 quart low on oil.!!!!!!!!!!!!


NOTE: From December 22, 2000 until December 28, 2000, I drove the vehicle to Little Rock Arkansas. This was from mileage 1800 to 3700. During this trip, I had to add 1.5 quarts of oil to the vehicle.


12/28/00 – Invoice 227387 (Dropped the car off on 12/28/00 and the car was not ready until 01/03/01.) MILEAGE: 3743. Dropped off afternoon of 12/28/00. Called 1/2/01 and Performance staff stated car would be ready on 01/03/01. Car was ready on AM of 01/03/01. Car was out of service 3 BUSINESS DAYS (12/29, 12/30, 1/2/01) OUT OF SERVICE TO DATE TOTAL: 5 BUSINESS DAYS

1. Shifter Rattles on Gradual Motion.(1st complaint)

The technician at PERFORMANCE had placed the WHEEL LOCK key in the ashtray and that is what was making the noise.

2. Car extremely difficult to shift into reverse and other gears are very hard to shift into at times. (1st complaint)

I was told that this is NORMAL.


01/05/01 – Invoice 845555 JIFFY LUBE, 9207 Creedmoore Road, Raleigh, NC. MILEAGE: 3777

1. The car is burning excessive oil. Oil Level is Low (2ND complaint)

The car was low 1 QUART of oil. 1 quart of oil was added


01/24/01 – Invoice CVCS59375 SIR WALTER CHEVROLET. MILEAGE: 4227 Dropped off at start of business on 01/24/01. Waited a few hours for work to be completed and car was ready 01/24/01. Car was out of service 0 BUSINESS DAYS. OUT OF SERVICE TO DATE TOTAL: 5 BUSINESS DAYS

1. Standard Oil Change

The technician was asked to check the oil level before changing the oil. He stated that the vehicle was almost 1 quart low on oil.!!!!!!!!!!!!

2. Front Z06 Screen is defective on Passenger Side (1st complaint)

Was told that this item would be ordered

3. Right Front Lug Cover Missing

This was lost due to the technician at Performance Chevrolet’s failure to retighten the nut upon reinstallation after removing the wheel to adjust the trim height.

4. Rear Cover loose

The cut the carpet back and fixed it.


01/29/01 – Invoice CVCS59535 SIR WALTER CHEVROLET. MILEAGE: 4353. Dropped off at start of business on 01/29/01. Car was ready at close of business 02/07/01. Car was out of service 9 BUSINESS DAYS (1/29, 1/30, 1/31, 2/1, 2/2, 2/3, 2/5, 2/6, 2/7) OUT OF SERVICE TO DATE TOTAL: 14 BUSINESS DAYS

1. Vehicle is difficult to shift and grinds when shifting into 3rd gear (2nd complaint)

While out driving, I shifted into 3rd gear and something popped. After that, every time I tried to shift into 3rd gear, it would grind very badly. Also, the other gears were still difficult to shift into including reverse.

Ricky Edwards and the senior Transmission tech told me that the 3rd gear blocking ring was broken. They said that the 3-4 synchronizer, 3rd gear and blocking ring were replaced in the transmission after the entire rear end of the car was disassembled.

AFTER I RECEIVED THE CAR BACK, THE GEARS STILL FELT DIFFICULT TO SHIFT BUT THE 3RD GEAR GRINDING WAS GONE.

2. Emergency Brake Cable Rattles (1st complaint) (THIS WAS DONE WHEN PICKING UP THE CAR AND BROUGHT TO RICKY EDWARD’S ATTENTION.

While sitting, the emergency brake cable rattles in the back of the car. The senior transmission tech adjusted the cable. The problem later reappeared after driving down the street.

3. Front Console Cover distorted (1st complaint)

They replaced the cover

4. Front Z06 screen is defective on the passenger side (cont. of 1st complaint)

They told me that the front end would have to be removed from the car to replace this screen. I opted to not let them do this at this time because of the problems that could arise with the re-assembly and the amount of time the car would be out of service conflicted with my time schedule.


03/06/01 – Invoice CVCS61004 SIR WALTER CHEVROLET. MILEAGE: 5000. Dropped off at start of business on 03/06/01. Waited a few hours for work to be completed and car was ready 03/06/01. Car was out of service 0 BUSINESS DAYS. OUT OF SERVICE TO DATE TOTAL: 14 BUSINESS DAYS

1. The car is burning excessive oil. Oil Level is Low (3rd complaint)

The car was low 1 QUART of oil. 1 quart of oil was added.

03/15/01 – Invoice CVCS61355 SIR WALTER CHEVROLET. MILEAGE: 5535. Dropped off at start of business on 03/15/01. Car was ready at close of business 03/22/01. Car was out of service 7 BUSINESS DAYS (3/15, 3/16, 3/17, 3/19, 3/20, 3/21, 3/22) OUT OF SERVICE TO DATE TOTAL: 21 BUSINESS DAYS

1. Transmission is extremely difficult to shift and notchy. Also pops out of second gear intermittently. Car is also difficult to shift into reverse. (3rd complaint)

RICKY EDWARDS stated that he drove the car and could not duplicate the problem. DONALD CREECH, one of the SIR WALTER TECHNICIANS stated that the car did this three times while he was driving it. I was told that I would need to bring the car back and there was nothing they could do to fix this problem at that time.

2. Rear deck lid rattles (1st complaint)

The rear deck lid rattles. I was told that the deck lid was loose and was adjusted After this repair, the deck lid still rattled.

3. The car is burning excessive oil. Oil Level is Low (4th complaint)

The car was low 1 QUART of oil. 1 quart of oil was added. I was told that this is a problem that GM is aware of and there is not fix at this time.

4 Alignment and steering wheel position not correct (3rd complaint)

The car was not correctly aligned at PERFORMANCE CHEVROLET. The steering wheel was 3 degrees of center to the left. The car was aligned and steering wheel was centered.


04/10/00 – Invoice CVCS62319 SIR WALTER CHEVROLET. MILEAGE: 6275. Dropped off at start of business on 04/10/01. Car was ready on 04/11/01. Car was out of service 1 BUSINESS DAYS (4/10) OUT OF SERVICE TO DATE TOTAL: 22 BUSINESS DAYS

1. Thumping/Clunking noise coming from rear of car. (1st complaint)

Test drove the vehicle with RICKY EDWARDS. There was a thumping noise coming from the rear of the car. It appears that the rear stabilizer bar was not torqued down properly during the previous transmission repair done by SIR WALTER.

2. Emergency Brake Cable rattles (2nd complaint).

The emergency brake cable still rattles. I was told by RICKY EDWARDS that this problem was fixed. After driving the car, the cable still rattled.

3. The car is burning excessive oil. Oil Level is Low (5th complaint)

The car was low 1 QUART of oil. 1 quart of oil was added. I was told that this is a problem that GM is aware of and there is no fix at this time.


08/2001 – JIFFY LUBE, 10840 Wakefield Commons Drive, Raleigh, NC. MILEAGE: 9,300 (Letter)

1. Jiffy Lube added 2 quarts oil due to low oil level


09/24/01 – Invoice 2719 715376 BAY1 JIFFY LUBE, 10840 Wakefield Commons Drive, Raleigh, NC. MILEAGE: 11,554

1. Standard Oil Change

The technician was asked to check the oil level before changing the oil. Invoice states 1.5 quarts low on oil.!!!!!!!!!!!!


12/11/01 – Invoice 267481 PERFORMANCE CHEVROLET, CHAPEL HILL, NC MILEAGE: 14669 Dropped off late morning/early afternoon on 12/11/01. Car was ready afternoon of 12/21/01. Car was out of service 9 BUSINESS DAYS (12/11, 12/12, 12/13, 12/14, 12/15, 12/17, 12/18, 12/19, 12/20, 12/21) OUT OF SERVICE TO DATE TOTAL: 31 BUSINESS DAYS

1. Engine burns excessive oil, 1 quart every 400 – 500 miles. (6th complaint/ 5th dealer presented complaint)

I was told that they replaced the #2 compression ring and the oil expander ring on all the pistons of my engine per GM Service bulletin 01-06-01-023.

I do not know if this repair was successful. I will be keeping a DETAILED log of the oil consumption of my vehicle if any from the today’s date.

2. Transmission is difficult to shift, including reverse and pops out of 2nd gear sometimes. (4th complaint)

I was told that they vehicle was road tested and they indeed verified that my vehicle was difficult to shift and popped out of gear. They removed the transmission from the vehicle and found:

The 2nd gear synchronizer was damaged.
The snap ring on the 2nd gear assembly had failed.
The reverse gear synchronize was damaged.
There was a leak at the final drive unit.
There was a leak at the output shaft.

They replaced the 2nd and reverse gears and synchronizers along with the shift fork and seals.

I was told that these problems were probably caused by SIR WALTER CHEVROLET’S (RALEIGH, NC) failure to properly repair the transmission back in January 2001.

3. Slow drip LEAK of oil out of vehicle (Appears to be coming out of the rear differential or transmission. (1st complaint)

I was told that they discovered that there were leaks at the final drive unit and output shafts. The seals were replaced. I was told that this probably was caused by SIR WALTER CHEVROLET’S (RALEIGH, NC) failure to properly repair the transmission back in January 2001.
 

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Discussion Starter · #2 ·
4. Suspension making clunking noises. (2nd complaint)

I was told that this was address while the transmission and differential assemblies were removed from the vehicle. I was told that they cleaned and inspected the mounting surfaces and fasteners for the REAR suspension members.

When I picked up the vehicle I went to the vehicle and pulled it up and immediately heard a creaking and clunking noise in the suspension when I came to a stop. I went back into the service department office and asked for the Chris Kimball, Shop Foreman and explained to him the problem. He asked me to go on a test drive with him so that he could hear the problem himself. We drove around the parking lot of Performance Chevrolet and he heard the noise and said “I didn’t hear that on my test drive.” He asked me to pull the car back around to the service department. After waiting an additional 20 minutes, I was told that they had to re-torque the front suspension cradle bolts as they were loose. Something was said to the effect that they probably should have done that anyway after they 1st road tested the car.

I have not yet road tested the car sufficiently to determine if this problem has been corrected. I will be driving the vehicle to determine whether or not this problem has been fixed and will not reoccur.

I was told that the original problem was probably caused by SIR WALTER CHEVROLET’S (RALEIGH, NC) failure to reassemble the suspension components when the performed the transmission repair in January 2001.

5. PAINT AND BODY PANEL CRACKING ON REAR LEFT QUARTER PANEL. (1st complaint)

I was told that my vehicle has a fracture within the body panel on the left rear quarter panel. I was told that this would be repaired under warranty as it was obvious that this fracture was not caused by anything hitting the vehicle from the inside or outside and was apparently caused by the body panel being DEFECTIVE.

THIS PROBLEM WAS NOT CORRECTED!!!

I was told several times during the repair of my vehicle and upon picking it up that Performance COULD NOT complete this repair on my vehicle. When I picked up my vehicle, I informed my service advisor, Scott Lewis, that GM still had 4 CALENDAR DAYS to complete this repair. I asked him where I was to take the vehicle and who and when would they be completing the repair. He stated to me that HE DIDN’T know.

I informed Mr. Lewis that I was prepared to take the vehicle wherever GM directed me to take it for this repair to be completed. I told him that I wanted to do this and wanted to be sure the GM had the opportunity to complete this repair before the expiration of the 15 calendar day final repair attempt period. He again stated that HE DIDN’T know.

6. Rear facia is warped on Passenger side. (1st complaint)

I was told that they compared my rear facia to other Corvettes on the Performance Chevrolet lot. I was told that all the vehicles have comparable rear facia variances. I was told that sagging in my rear facia was normal. While I was waiting to pick my vehicle up, I looked at all the other Corvettes on their lot and NOT ONE had a rear facia that was sagging and not symmetrical on both sides. My rear facia sags and IS NOT symmetrical on both sides. I offered this information to Performance staff was GIVEN NO EXPLANATION!!!

THIS PROBLEM WAS NOT CORRECTED!!!

I have photographs of other Corvettes with the same rear facia as well as my 2000 Corvette and that these vehicles DO NOT exhibit any warping or sagging instead they are symmetrical on both sides. I also compared my rear facia to all the other Corvettes on their lot and NOT ONE had a rear facia that was sagging and not symmetrical on both sides. My rear facia sags and IS NOT symmetrical on both sides Due to this, I do not feel that the sagging/warping is NORMAL.

7. Emergency Brake Cable Rattles. (3rd complaint)

I was told that my rear brake cables apparently were MISROUTED during the transmission repair that was performed by SIR WALTER CHEVROLET (RALEIGH, NC.) The cables were rubbing against the rear wheels. I was told that they rerouted the brake cables.

I have not yet road tested the car sufficiently to determine if this problem has been corrected. I will be driving the vehicle to determine whether or not this problem has been fixed and will not reoccur.

8. Deck lid rattles. (2nd complaint)

I was told that the compartment separator attachments were loose and rattling. They tightened the attachment points.

I have not yet road tested the car sufficiently to determine if this problem has been corrected. I will be driving the vehicle to determine whether or not this problem has been fixed and will not reoccur.

9. Alternator makes squealing noise sometimes. (1st complaint)

This problem was intermittent as had not occurred for some time. They attempted to duplicate this problem and were not able to. There has been no reoccurrence of this problem.

10. Finish on rims is damaged by FACTORY wheel weights. (1st complaint)

I was told the rim was scratched by the (incorrect) installation of the wheel weight by the FACTORY. The weight came off during a repair by Sir Walter Chevrolet and a new one was installed by Sir Walter Chevrolet during a previous service visit.

THIS PROBLEM WAS NOT CORRECTED!!!

I had shown this to Mr. Ricky Edwards, Service Manager at Sir Walter Chevrolet, and that he told me that they would replace the affected rims under warranty

11. Mufflers rattling. (1st complaint)

I was told that they were unable to duplicate this problem. I informed them that this problem was intermittent. They stated that this problem was probably caused by SIR WALTER CHEVROLET’S failure to reassemble components during the transmission repair in January 2001.

I was told that this problem was corrected during the reassembly of components during the transmission repair performed on this visit.

At this time, it appears that this problem has been corrected.

12. Passenger seat leather excessively worn without use. (1st complaint)

This was replaced. I was told that this was done as a “GOODWILL GESTURE.”

13. Memory feature sometimes will not work. (1st complaint)

I was told that they were unable to duplicate the problem. I was told that they inspected the memory system and power seat operation and no fault was found.

THIS PROBLEM WAS NOT CORRECTED!!!

The problem has occurred 5 times since I have picked up the car. When I insert the key, the seat either does not move forward or instead moves backward forcing itself into the rear gas tank wall

14. Excessive fuel consumption during highway cruising in 6th gear **16-18 mph average at 60 – 70mph**. (1st complaint)

I was told that they tested for this problem by driving the car approximately 14 miles and checking the instant average fuel consumption on the DIC. I was told based off of this (INCORRECT) test, it was determined that there was NO excessive fuel consumption.

Given the instant average on the DIC can vary from 1MPG to 70+ MPG within seconds. THIS IS NOT THE GM PRESCRIBED MANNER TO TEST FOR EXCESSIVE FUEL CONSUMPTION.

THIS PROBLEM WAS NOT CORRECTED!!!

15. Front console cover distorted and misaligned. (2nd complaint)

I was told that the console cover was warped. They replaced the item.

This problem has been corrected.

16. Brake rotors starting to warp. (1st complaint)

I was told that the rotors had excessive thickness variation that caused pulsation when braking. The thickness variation has .005 on the left rotor and .006 on the right rotor.

Both front rotors were RESURFACED.

It appears that at this time, the problem has been corrected. It has been reported that a reoccurrence of this problem CAN happen after a REFUFACING repair. I will be watching to see if this problem reoccurs.

17. Car has vibration at upper highway speeds. (1st complaint)

I was told that they found no vibration at 65-70mph. I was also told that the alignment correction that was performed most likely would correct any problem that I may have been experiencing.

18. Tires excessive uneven wear due to incorrect alignment. (1st complaint)

I was told that the tire wear was normal.

19. Alignment and steering wheel position not correct. (4th complaint)

The alignment and steering wheel position was corrected.

20. Passenger Side Z06 Screen Defective (2nd complaint)

I was told that they compared my Z06 Screen to other Z06 Corvettes on the Performance Chevrolet lot. I was told that all the vehicles have comparable Z06 Screen variances. I was told that defect in my Z06 Screen was normal. While I was waiting to pick my vehicle up, I looked at all the other Z06 Corvettes on their lot and NOT ONE had a defective Z06 Screen like mine is. I offered this information to Performance staff was GIVEN NO EXPLANATION!!!

THIS PROBLEM WAS NOT CORRECTED!!!

I have photographs of other Z06 Corvettes with the same screen and that these vehicles DO NOT exhibit this defective condition. This defective condition was brought to my attention by Donald Creech at Sir Walter Chevrolet and I in turn brought it to the attention of Mr. Ricky Edwards, Service Manager at Sir Walter Chevrolet. Mr. Edwards informed me that if I desired, he would have the screen repaired/replaced under warranty and that it was a warranty issue. Also, while I was waiting to pick my vehicle up, I looked at all the other Z06 Corvettes on the Performance Chevrolet lot and NOT ONE had a defective Z06 Screen like mine is. I offered this information to Performance staff was GIVEN NO EXPLANATION!!!

Due to this, I do not feel that the defective condition of my screen is NORMAL.

21. Loud Whining Noise coming from rear of vehicle at idle (Differential or Transmission.) (1st complaint)

I was told that this was caused by the malfunctioning and leaking transmission.

22. Passenger Seatbelt Jams. (1st complaint)

The seatbelt assembly was replaced. It appears at this time, the problem has been corrected.


01/08/02 – Invoice CVCS72048 SIR WALTER CHEVROLET. MILEAGE: 14957. Dropped off in afternoon on 01/08/02. Waited for over an hour and car was ready on 01/08/02. Car was out of service 0 BUSINESS DAYS. OUT OF SERVICE TO DATE TOTAL: 31 BUSINESS DAYS

1. Started oil consumption test to determine if ring replacement job performed by Performance Chevrolet, Chapel Hill, NC was successful.

The oil level was measured and I was given a log to keep. I was instructed to measure the oil level every time I put gas in the vehicle and to log the results.

2. Clicking tapping noise coming from right rear of car while moving. The noise will increase and decreased in frequency based upon vehicle speed.

I was informed that there was a large screw/bolt embedded in my right rear tire. I was told that I should replace my tire.


Current Known Problems –
1. Engine burns excessive oil, 1 quart every 400 – 500 miles. (Unknown if this problem has been corrected. There is currently an GM administered oil consumption test in progress to determine if this problem was corrected by the ring replacement repair completed by Performance Chevrolet, Chapel Hill, NC) (7th complaint/6th dealer presented complaint)
2. Transmission is difficult to shift, including reverse and pops out of 2nd gear sometimes. (Unknown is this problem has been corrected as the car has not been road tested sufficiently since the repair by Performance Chevrolet, Chapel Hill, NC.) ( 5th complaint)
3. PAINT AND BODY PANEL CRACKING ON REAR LEFT QUARTER PANEL. (2nd complaint)
4. Suspension making clunking noises. (Unknown if this problem has been corrected as the car has not been road tested sufficiently since the repair by Performance Chevrolet, Chapel Hill, NC.) (3rd complaint)
5. Rear facia is warped on Passenger side. (2nd complaint)
6. Finish on rims is damaged by FACTORY wheel weights. (2nd complaint)
7. Memory feature sometimes will not work. (2nd complaint)
8. Excessive fuel consumption during highway cruising in 6th gear **16-18 mph average at 60 – 70mph**. (2nd complaint)
9. Passenger Side Z06 Screen Defective. (3rd complaint)

**Note: Complaint numbers in “Current Known Problems” reflect the # of times a problem will have been presented to a GM authorized dealer if the car is taken in for a “FUTURE” service visit.

Also, the number of complaint in the above sections, does not reflect verbal complaints/conversations with Service Manager’s/Staff at GM authorized dealers.


************
 

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Discussion Starter · #3 ·
This is the letter that was sent to the BBB.

Better Business Bureau Auto Line
Attn:
Blvd, Suite 800
Arlington, VA 22203

RE: BBB Case number vs Chevrolet Motor Division


Ms.,

I am writing this letter to give you all the details of my case that you made need so be can work toward a resolution with General Motors.

To start off with, the following is a complete “Service History” of my vehicle to include all details, complaint numbers, and “out of service” dates. Included with this letter will be copies of all the below referenced “Repair Orders.”

2001 MIL YELLOW CORVETTE Z06 HARDTOP (DELIVERED BY SIR WALTER CHEVROLET, RALEIGH, NC. 11/10/2000) HISTORY

****EDITED. SEE ABOVE FOR THIS INFORMATION****

I am not sure what all I am supposed to send, so here are all the details of my case.

2001 Chevrolet Corvette Z06 Hardtop, VIN#

I took delivery of my vehicle on November 10, 2000.

Prior to December 10, 2001, my 2001 Chevrolet Corvette Z06 Hardtop had been out of service for a total of 22 business days from the period starting December 6, 2000 until the “Final Notification Letter” to the manufacturer of the series of non-conformities that exist with my vehicle, dated July 24, 2001

12/06/00 – Invoice 225155 PERFORMANCE CHEVROLET, CHAPEL HILL, NC (Waited the ENTIRE DAY for this to be completed) MILEAGE: 1080. Dropped off at start of business on 12/6/00. Waited entire day and car was ready at close of business 12/6/00. Car was out of service 1 BUSINESS DAY (12/6/01) OUT OF SERVICE TO DATE TOTAL: 1 BUSINESS DAY

12/21/00 - Invoice 226716 PERFORMANCE CHEVROLET, CHAPEL HILL, NC (Waited the ENTIRE DAY FOR THIS TO BE COMPLETED.) MILEAGE: 1762. Dropped off at start of business on 12/21/00. Waited entire day and car was ready at close of business 12/21/00. Car was out of service 1 BUSINESS DAY (12/21/01) OUT OF SERVICE TO DATE TOTAL: 2 BUSINESS DAYS

12/28/00 – Invoice 227387 (Dropped the car off on 12/28/00 and the car was not ready until 01/03/01.) MILEAGE: 3743. Dropped off afternoon of 12/28/00. Called 1/2/01 and Performance staff stated car would be ready on 01/03/01. Car was ready on AM of 01/03/01. Car was out of service 3 BUSINESS DAYS (12/29, 12/30, 1/2/01) OUT OF SERVICE TO DATE TOTAL: 5 BUSINESS DAYS

01/29/01 – Invoice CVCS59535 SIR WALTER CHEVROLET. MILEAGE: 4353. Dropped off at start of business on 01/29/01. Car was ready at close of business 02/07/01. Car was out of service 9 BUSINESS DAYS (1/29, 1/30, 1/31, 2/1, 2/2, 2/3, 2/5, 2/6, 2/7) OUT OF SERVICE TO DATE TOTAL: 14 BUSINESS DAYS

03/15/01 – Invoice CVCS61355 SIR WALTER CHEVROLET. MILEAGE: 5535. Dropped off at start of business on 03/15/01. Car was ready at close of business 03/22/01. Car was out of service 7 BUSINESS DAYS (3/15, 3/16, 3/17, 3/19, 3/20, 3/21, 3/22) OUT OF SERVICE TO DATE TOTAL: 21 BUSINESS DAYS

04/10/00 – Invoice CVCS62319 SIR WALTER CHEVROLET. MILEAGE: 6275. Dropped off at start of business on 04/10/01. Car was ready on 04/11/01. Car was out of service 1 BUSINESS DAYS (4/10) OUT OF SERVICE TO DATE TOTAL: 22 BUSINESS DAYS


In addition, my vehicle had been presented 4 separate times for excessive oil consumption to a Chevrolet Dealer. I was told either that the oil consumption was normal or Ricky Edwards, Service Manager, Sir Walter Chevrolet, told me that General Motors was aware of the oil consumption problem and THERE WAS NO FIX AVAILABLE FOR MY VEHICLE AT THAT TIME.

12/06/00 – Invoice 225155 PERFORMANCE CHEVROLET, CHAPEL HILL, NC (Waited the ENTIRE DAY for this to be completed) MILEAGE: 1080. Dropped off at start of business on 12/6/00. Waited entire day and car was ready at close of business 12/6/00. Car was out of service 1 BUSINESS DAY (12/6/01) OUT OF SERVICE TO DATE TOTAL: 1 BUSINESS DAY

The car is burning excessive oil. Oil Level is Low (1st dealer presented complaint)

After driving the car ONLY 1080 miles, the car was low 1 QUART of oil. I was told that this is perfectly normal and NOTHING TO WORRY ABOUT. 1 quart of oil was added.


03/06/01 – Invoice CVCS61004 SIR WALTER CHEVROLET. MILEAGE: 5000. Dropped off at start of business on 03/06/01. Waited a few hours for work to be completed and car was ready 03/06/01. Car was out of service 0 BUSINESS DAYS. OUT OF SERVICE TO DATE TOTAL: 14 BUSINESS DAYS

The car is burning excessive oil. Oil Level is Low (2nd dealer presented complaint)

The car was low 1 QUART of oil. 1 quart of oil was added. Was told there was no fix for this problem at this time.


03/15/01 – Invoice CVCS61355 SIR WALTER CHEVROLET. MILEAGE: 5535. Dropped off at start of business on 03/15/01. Car was ready at close of business 03/22/01. Car was out of service 7 BUSINESS DAYS (3/15, 3/16, 3/17, 3/19, 3/20, 3/21, 3/22) OUT OF SERVICE TO DATE TOTAL: 21 BUSINESS DAYS

The car is burning excessive oil. Oil Level is Low (3rd dealer presented complaint)

The car was low 1 QUART of oil. 1 quart of oil was added. I was told by Ricky Edwards, Service Manager, Sir Walter Chevrolet, that this is a problem that GM is aware of and there is not fix at this time.


04/10/00 – Invoice CVCS62319 SIR WALTER CHEVROLET. MILEAGE: 6275. Dropped off at start of business on 04/10/01. Car was ready on 04/11/01. Car was out of service 1 BUSINESS DAYS (4/10) OUT OF SERVICE TO DATE TOTAL: 22 BUSINESS DAYS


The car is burning excessive oil. Oil Level is Low (4th dealer presented complaint)

The car was low 1 QUART of oil. 1 quart of oil was added. I was told by Ricky Edwards, Service Manager at Sir Walter Chevrolet, that this is a problem that GM is aware of and there is no fix at this time.


As you well know, the North Carolina Lemon Law statute states:

§ 20-351.5. Presumption.
(a) It is presumed that a reasonable number of attempts
have been undertaken to conform a motor vehicle to the applicable
express warranties if:
(1) The same nonconformity has been presented for
repair to the manufacturer, its agent, or its authorized dealer
four or more times but the same nonconformity continues to exist;
or
(2) The vehicle was out of service to the consumer
during or while awaiting repair of the nonconformity or a series
of nonconformity’s for a cumulative total of 20 or more business
days during any 12-month period of the warranty,
provided that the consumer has notified the manufacturer directly
in writing of the existence of the nonconformity or series of
nonconformity’s and allowed the manufacturer a reasonable period,
not to exceed 15 calendar days, in which to correct the
nonconformity or series of nonconformity’s.


My vehicle meets the requirements of 20-351.5 (1) as it has been presented to Sir Walter Chevrolet (An authorized Chevrolet dealer) on 4 separate occurrences for “Excessive Oil Consumption”

12/06/00 – Invoice 225155 PERFORMANCE CHEVROLET, CHAPEL HILL, NC (Waited the ENTIRE DAY for this to be completed) MILEAGE: 1080. Dropped off at start of business on 12/6/00. Waited entire day and car was ready at close of business 12/6/00. Car was out of service 1 BUSINESS DAY (12/6/01) OUT OF SERVICE TO DATE TOTAL: 1 BUSINESS DAY

The car is burning excessive oil. Oil Level is Low (1st dealer presented complaint)

After driving the car ONLY 1080 miles, the car was low 1 QUART of oil. I was told that this is perfectly normal and NOTHING TO WORRY ABOUT. 1 quart of oil was added.


03/06/01 – Invoice CVCS61004 SIR WALTER CHEVROLET. MILEAGE: 5000. Dropped off at start of business on 03/06/01. Waited a few hours for work to be completed and car was ready 03/06/01. Car was out of service 0 BUSINESS DAYS. OUT OF SERVICE TO DATE TOTAL: 14 BUSINESS DAYS

The car is burning excessive oil. Oil Level is Low (2nd dealer presented complaint)

The car was low 1 QUART of oil. 1 quart of oil was added. Was told there was no fix for this problem at this time.


03/15/01 – Invoice CVCS61355 SIR WALTER CHEVROLET. MILEAGE: 5535. Dropped off at start of business on 03/15/01. Car was ready at close of business 03/22/01. Car was out of service 7 BUSINESS DAYS (3/15, 3/16, 3/17, 3/19, 3/20, 3/21, 3/22) OUT OF SERVICE TO DATE TOTAL: 21 BUSINESS DAYS

The car is burning excessive oil. Oil Level is Low (3rd dealer presented complaint)

The car was low 1 QUART of oil. 1 quart of oil was added. I was told by Ricky Edwards, Service Manager, Sir Walter Chevrolet, that this is a problem that GM is aware of and there is not fix at this time.


04/10/00 – Invoice CVCS62319 SIR WALTER CHEVROLET. MILEAGE: 6275. Dropped off at start of business on 04/10/01. Car was ready on 04/11/01. Car was out of service 1 BUSINESS DAYS (4/10) OUT OF SERVICE TO DATE TOTAL: 22 BUSINESS DAYS


The car is burning excessive oil. Oil Level is Low (4th dealer presented complaint)

The car was low 1 QUART of oil. 1 quart of oil was added. I was told by Ricky Edwards, Service Manager at Sir Walter Chevrolet, that this is a problem that GM is aware of and there is no fix at this time.
 

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Discussion Starter · #4 ·
My vehicle meets the requirements of 20-351.5 (2) as it has been out of service for a total of (22) twenty-two business days from the period of December 6, 2000 until December 6, 2001 (12, Twelve Month Period during the warranty period of November 10, 2000 until November 10, 2003)

12/06/00 – Invoice 225155 PERFORMANCE CHEVROLET, CHAPEL HILL, NC (Waited the ENTIRE DAY for this to be completed) MILEAGE: 1080. Dropped off at start of business on 12/6/00. Waited entire day and car was ready at close of business 12/6/00. Car was out of service 1 BUSINESS DAY (12/6/01) OUT OF SERVICE TO DATE TOTAL: 1 BUSINESS DAY

12/21/00 - Invoice 226716 PERFORMANCE CHEVROLET, CHAPEL HILL, NC (Waited the ENTIRE DAY FOR THIS TO BE COMPLETED.) MILEAGE: 1762. Dropped off at start of business on 12/21/00. Waited entire day and car was ready at close of business 12/21/00. Car was out of service 1 BUSINESS DAY (12/21/01) OUT OF SERVICE TO DATE TOTAL: 2 BUSINESS DAYS

12/28/00 – Invoice 227387 (Dropped the car off on 12/28/00 and the car was not ready until 01/03/01.) MILEAGE: 3743. Dropped off afternoon of 12/28/00. Called 1/2/01 and Performance staff stated car would be ready on 01/03/01. Car was ready on AM of 01/03/01. Car was out of service 3 BUSINESS DAYS (12/29, 12/30, 1/2/01) OUT OF SERVICE TO DATE TOTAL: 5 BUSINESS DAYS

01/29/01 – Invoice CVCS59535 SIR WALTER CHEVROLET. MILEAGE: 4353. Dropped off at start of business on 01/29/01. Car was ready at close of business 02/07/01. Car was out of service 9 BUSINESS DAYS (1/29, 1/30, 1/31, 2/1, 2/2, 2/3, 2/5, 2/6, 2/7) OUT OF SERVICE TO DATE TOTAL: 14 BUSINESS DAYS

03/15/01 – Invoice CVCS61355 SIR WALTER CHEVROLET. MILEAGE: 5535. Dropped off at start of business on 03/15/01. Car was ready at close of business 03/22/01. Car was out of service 7 BUSINESS DAYS (3/15, 3/16, 3/17, 3/19, 3/20, 3/21, 3/22) OUT OF SERVICE TO DATE TOTAL: 21 BUSINESS DAYS

04/10/00 – Invoice CVCS62319 SIR WALTER CHEVROLET. MILEAGE: 6275. Dropped off at start of business on 04/10/01. Car was ready on 04/11/01. Car was out of service 1 BUSINESS DAYS (4/10) OUT OF SERVICE TO DATE TOTAL: 22 BUSINESS DAYS


and General Motors (The Manufacturer) was notified directly in writing on 1st on July 24, 2001, of the series of non-conformities that exist with my vehicle.


*****EDITED*****


Then again on August 9, 2001

*****EDITED*****

Then again on August 23, 2001

*****EDITED*****

During this period that the three letters above were sent (July 24, 2001 through August 23, 2001 [30 calendar days]), there had been no attempt to schedule the “Final Repair”/correction of the series of non-conformities nor any attempt to “Final Repair”/correct the series of non-conformities that exist with my vehicle.

Again, as you well know, NC 20-351.5 (2) clearly states

…… provided that the consumer has notified the manufacturer directly
in writing of the existence of the nonconformity or series of
nonconformity’s and allowed the manufacturer a reasonable period,
not to exceed 15 calendar days, in which to correct the
nonconformity or series of nonconformity’s.


I was not contacted until September 4, 2001, which was (43) Forty Three Calendar days after my direct notification in writing to GM (The manufacturer) the existence of the series of nonconformities that exist with my vehicle. On that date, Mr. Tim Wilder of Performance Chevrolet in Chapel Hill, NC (An authorized GM/Chevrolet Dealer) stated that he had just received engine piston rings and wanted to “schedule” a time for me to bring my car in to be repaired. I informed Mr. Wilder that this had been the 1st time anyone from GM/Chevrolet has attempted to schedule a “Final Repair”/correction of the series of non conformities that exist with my vehicle and that it has been (43) Calendar days since my direct notification in writing to GM (The manufacturer) the existence of the series of non conformities that exist with my vehicle and that NC 20-351.5 (2) clearly stated that the GM (The manufacturer) had only 15 calendar days from the date of my direct notification in writing to them of the existence of the series of non conformities that exist with my vehicle to “Final Repair/Correct” them. (July 24, 2001 until August 7, 2001 = 15 calendar days)

I went on to explain to Mr. Wilder the facts from the letters above and due to the fact the GM (The manufacturer) had been given a “reasonable period” which did not exceed 15 calendar days to “Final Repair”/correct the series of non-conformities that exist with my vehicle, I would be pursuing a “Replacement” of my defective vehicle in accordance with NC 20-351.3

§ 20-351.3. Replacement or refund; disclosure requirement.
(a) When the consumer is the purchaser or a person entitled
by the terms of the express warranty to enforce the obligations
of the warranty, if the manufacturer is unable, after a
reasonable number of attempts, to conform the motor vehicle to
any express warranty by repairing or correcting, or arranging for
the repair or correction of, any defect or condition or series of
defects or conditions which substantially impair the value of the
motor vehicle to the consumer, and which occurred no later than
24 months or 24,000 miles following original delivery of the
vehicle, the manufacturer shall, at the option of the consumer,
replace the vehicle with a comparable new motor vehicle or accept
return of the vehicle from the consumer and refund to the
consumer the following:
(1) The full contract price including, but not
limited to, charges for undercoating, dealer preparation and
transportation, and installed options, plus the non-refundable
portions of extended warranties and service contracts;
(2) All collateral charges, including but not
limited to, sales tax, license and registration fees, and similar
government charges;
(3) All finance charges incurred by the consumer
after he first reports the nonconformity to the manufacturer, its
agent, or its authorized dealer; and
(4) Any incidental damages and monetary
consequential damages.


Mr. Wilder asked me to fax to him all of my documentation which I completed on September 4, 2001.


As you can see, GM (The manufacturer) was given in accordance with NC 20-351.5 (2) a reasonable period, not to exceed 15 calendar days from the date of my direct notification in writing to them of the existence of the series of non conformities that exist with my vehicle to “Final Repair”/correct them. This period started on July 24, 2001 and expired on August 7, 2001 (15 calendar days.) During that period there had been no attempt to schedule the “Final Repair”/correction of the series of non-conformities nor any attempt to “Final Repair”/correct the series of non-conformities that exist with my vehicle. It was not until September 4, 2001 and (43) forty three calendar days that I was contacted by Performance Chevrolet (An authorized GM/Chevrolet dealer) to “schedule” the “Final Repair/correction” of (1) (one) of the nonconformities that exists with my vehicle. This (43) forty three calendar day period far exceeds the (15) fifteen calendar day period allotted to GM (The Manufacturer) by NC 20-351.5 (2) to “Final Repair”/correct the series of non-conformities that exist with my vehicle.


On October 26th, I retained an attorney and a letter was sent to General Motors with my intent to file suit pursuant to N.C.G.S. 20-351.7. There were given 10 days from the date of the letter to inspect the dealer’s files and records and respond. The letter also stated that the vehicle would be made available for final inspection.

General Motors did not respond until December 4, 2001 which was 39 calendar days after the letter was sent from my attorney.

On December 5th, I instructed my attorney to reject the offer from General Motors as I felt that it showed complete disregard for the NC Lemon Law Statutes and to present the facts of the case as why I felt GM should “REPLACE” my vehicle according the state and federal statutes.

On December 10th, I received GM’s vague rebuttal to my presentation of facts and I felt showed complete disregard for the NC Lemon Law Statutes. Even though it was well past the 15 calendar days since my 1st notification in writing to GM (The manufacturer) of the series of non-conformities that exist with my vehicle, I decided to once again in “GOOD FAITH” allow General Motors one “LAST AND FINAL” repair attempt as prescribed by NC 20-351.5 (2) which states:

§ 20-351.5. Presumption.
(a) It is presumed that a reasonable number of attempts
have been undertaken to conform a motor vehicle to the applicable
express warranties if:
(1) The same nonconformity has been presented for
repair to the manufacturer, its agent, or its authorized dealer
four or more times but the same nonconformity continues to exist;
or
(2) The vehicle was out of service to the consumer
during or while awaiting repair of the nonconformity or a series
of nonconformity’s for a cumulative total of 20 or more business
days during any 12-month period of the warranty,
provided that the consumer has notified the manufacturer directly
in writing of the existence of the nonconformity or series of
nonconformity’s and allowed the manufacturer a reasonable period,
not to exceed 15 calendar days, in which to correct the
nonconformity or series of nonconformity’s.

General Motors was informed of this in a letter dated December 10, 2001. In the letter, it was stated that the vehicle would be made available for repairs to start on December 11, 2001. It was also restated that NC 20-351.5 allows General Motors not more than 15 calendar days for this “Final” repair to be completed. The period for this “Final” repair to be completed started on December 11, 2001 and expired on December 25, 2001.

The non-conformities that were presented (as also stated in my letter to General Motors on July 24, 2001) were:

1. Engine burns excessive oil, 1 quart every 400 – 500 miles.
2. Transmission is difficult to shift, including reverse and pops out of 2nd gear sometimes
3. Slow drip LEAK of oil out of vehicle (Appears to be coming out of the rear differential or transmission
4. Suspension making clunking noises
5. PAINT AND BODY PANEL CRACKING ON REAR LEFT QUARTER PANEL.
6. Rear facia is warped on Passenger side
7. Emergency Brake Cable Rattles
8. Deck lid rattles
9. Alternator makes squealing noise sometimes
10. Finish on rims is damaged by FACTORY wheel weights.
11. Mufflers rattling
12. Passenger seat leather excessively worn without use
13. Memory feature sometimes will not work
14. Excessive fuel consumption during highway cruising in 6th gear **16-18 mph average at 60 – 70mph**
15. Front console cover distorted and misaligned (2nd complaint)
16. Brake rotors starting to warp
17. Car has vibration at upper highway speeds
18. Tires excessive uneven wear due to incorrect alignment. (1st complaint)
19. Alignment and steering wheel position not correct
20. Passenger Side Z06 Screen Defective
21. Loud Whining Noise coming from rear of vehicle at idle (Differential or Transmission.)
22. Passenger Seatbelt Jams

On December 19, 2001, I informed General Motors that I was no longer represented by counsel in the following letter.
 

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Discussion Starter · #5 ·
*****EDITED*****

Later that day, I had a lengthy conversation with Ms. Witt and wrote to her the following letter to touch on points of our conversation and to restate the facts of my case since their were several disagreements and misunderstandings.

*****EDITED*****

On December 21, 2001 I was contacted by the staff of Performance Chevrolet to let me know that my car would be ready for pickup. I arrived at approximately 12:30pm and was told that the car was not yet ready and that I would need to wait.

After approximately 30 minutes, the car was pulled around and I was given a copy of the repair order and the keys. I went to the vehicle and pulled it up and immediately heard a creaking and clunking noise in the suspension when I came to a stop. I went back into the service department office and asked for the Chris Kimball, Shop Foreman and explained to him the problem. He asked me to go on a test drive with him so that he could hear the problem himself. We drove around the parking lot of Performance Chevrolet and he heard the noise and said “I didn’t hear that on my test drive.” He asked me to pull the car back around to the service department. After waiting an additional 20 minutes, I was told that they had to re-torque the front suspension cradle bolts as they were loose. Something was said to the effect that they probably should have done that anyway after they 1st road tested the car.

As you can imagine, this one event has caused me to be even more apprehensive about all the repairs that were performed on my vehicle over the past two weeks. Is there something else that they have forgotten to tighten down, etc.? I hope that this was just an isolated case.

When I picked up my vehicle (AS INSTRUCTED BY PERFORMANCE CHEVROLET) the history above shows the explanations I was given verbally and in the repair order of all the problems that were addressed.

As of the date of this letter, I still have 6 problems/NON-CONFORMITIES that I know exist with my vehicle that WERE NOT CORRECTED. These problems were presented when my vehicle was made available for the LAST AND FINAL REPAIR ATTEMPT PERIOD for repairs that started on December 11, 2001.

On December 21, I notified (VIA THE FOLLOWING LETTER TO GM LEGAL) that General Motors still had 4 calendar days from the date of the letter to correct the above mentioned existing non-conformities that exist with my vehicle per NC 20-351.5. I RECEIVED NO WRITTEN RESPONSE REGARDING THIS FROM GM LEGAL BEFORE THE EXPIRATION OF THE FINAL REPAIR ATTEMPT PERIOD. I also informed the staff of Performance Chevrolet of this and asked where I was to take my vehicle to have the repairs complete and was told that they DID NOT KNOW!!!


*****EDITED*****

I informed GM that if these non-conformities were not corrected at the end of this 15 calendar day period per NC 20-351.5, I will then expect General Motors to REPLACE my vehicle in accordance with all state and federal statutes. I also informed GM that if General Motors refuses to voluntarily comply with state and federal statutes, I will have no choice but to take other legal action.

After this letter was sent, I received the letter from Ms. Witt dated December 26, 2001.

An appointment had been set up for January 3rd, 2001 to “REVIEW” (**NOT CORRECT/REPAIR**) what were called my “Cosmetic Issues.” I feel that this letter once again showed GM’s complete disregard for the North Carolina Lemon Law Statutes and the “FACTS” of my case. Due to inclement weather in North Carolina, I did not attend the appoint scheduled on January 3rd as the roads were not safe to drive on.

On January 3rd I also decided to file my complaint with the BBB Auto Line.

I received a letter from Ms. Witt dated January 4, 2002 that stated that she would be closing my legal file.

On January 7, 2002, I was contacted by Ms. Alice Blair from the General Motors Business Resource Center. I explained to her all the facts of my case and sent her a letter containing all the information we discussed.

On January 9, 2002, I was contacted by Ms. Blair and verbally informed that General Motors would “NOT” voluntarily repurchase my vehicle. I asked for the specific reasons as related to the facts of my case and was not given an answer. I asked if Ms. Blair could send something in writing and she stated that anything in writing would need to come from the BBB.

As of today, my vehicle has now been out of service for 30 BUSINESS DAYS DURING A 12 MONTH PERIOD OF THE WARRANTY PERIOD (DECEMBER 21, 2000 – DECEMBER 21, 2001)

12/21/00 - Invoice 226716 PERFORMANCE CHEVROLET, CHAPEL HILL, NC (Waited the ENTIRE DAY FOR THIS TO BE COMPLETED.) MILEAGE: 1762. Dropped off at start of business on 12/21/00. Waited entire day and car was ready at close of business 12/21/00. Car was out of service 1 BUSINESS DAY (12/21/01) OUT OF SERVICE TO DATE TOTAL: 2 BUSINESS DAYS

12/28/00 – Invoice 227387 (Dropped the car off on 12/28/00 and the car was not ready until 01/03/01.) MILEAGE: 3743. Dropped off afternoon of 12/28/00. Called 1/2/01 and Performance staff stated car would be ready on 01/03/01. Car was ready on AM of 01/03/01. Car was out of service 3 BUSINESS DAYS (12/29, 12/30, 1/2/01) OUT OF SERVICE TO DATE TOTAL: 5 BUSINESS DAYS

01/29/01 – Invoice CVCS59535 SIR WALTER CHEVROLET. MILEAGE: 4353. Dropped off at start of business on 01/29/01. Car was ready at close of business 02/07/01. Car was out of service 9 BUSINESS DAYS (1/29, 1/30, 1/31, 2/1, 2/2, 2/3, 2/5, 2/6, 2/7) OUT OF SERVICE TO DATE TOTAL: 14 BUSINESS DAYS


03/15/01 – Invoice CVCS61355 SIR WALTER CHEVROLET. MILEAGE: 5535. Dropped off at start of business on 03/15/01. Car was ready at close of business 03/22/01. Car was out of service 7 BUSINESS DAYS (3/15, 3/16, 3/17, 3/19, 3/20, 3/21, 3/22) OUT OF SERVICE TO DATE TOTAL: 21 BUSINESS DAYS

04/10/00 – Invoice CVCS62319 SIR WALTER CHEVROLET. MILEAGE: 6275. Dropped off at start of business on 04/10/01. Car was ready on 04/11/01. Car was out of service 1 BUSINESS DAYS (4/10) OUT OF SERVICE TO DATE TOTAL: 22 BUSINESS DAYS

12/11/01 – Invoice 267481 PERFORMANCE CHEVROLET, CHAPEL HILL, NC MILEAGE: 14669 Dropped off late morning/early afternoon on 12/11/01. Car was ready afternoon of 12/21/01. Car was out of service 9 BUSINESS DAYS (12/11, 12/12, 12/13, 12/14, 12/15, 12/17, 12/18, 12/19, 12/20, 12/21) OUT OF SERVICE TO DATE TOTAL: 31 BUSINESS DAYS


GM (The manufacturer) was given in accordance with NC 20-351.5 (2) a reasonable period, not to exceed 15 calendar days from the date of my direct notification in writing to them of the existence of the series of non conformities that exist with my vehicle to “Final Repair”/correct them. This period started on July 24, 2001 and expired on August 7, 2001 (15 calendar days.) During that period there had been no attempt to schedule the “Final Repair”/correction of the series of non-conformities nor any attempt to “Final Repair”/correct the series of non-conformities that exist with my vehicle. It was not until September 4, 2001 and (43) forty three calendar days that I was contacted by Performance Chevrolet (An authorized GM/Chevrolet dealer) to “schedule” the “Final Repair/correction” of (1) (one) of the nonconformities that exists with my vehicle. This (43) forty three calendar day period far exceeds the (15) fifteen calendar day period allotted to GM (The Manufacturer) by NC 20-351.5 (2) to “Final Repair”/correct the series of non-conformities that exist with my vehicle.

On December 10, 2001, I received a letter with GM’s position which I felt showed complete disregard for the NC Lemon Law Statutes. Even though it was well past the 15 calendar days since my 1st notification in writing to GM (The manufacturer) of the series of non-conformities that exist with my vehicle, I decided to once again in “GOOD FAITH” allow General Motors one “LAST AND FINAL” repair attempt as prescribed by NC 20-351.5 (2) which states

§ 20-351.5. Presumption.
(a) It is presumed that a reasonable number of attempts
have been undertaken to conform a motor vehicle to the applicable
express warranties if:
(1) The same nonconformity has been presented for
repair to the manufacturer, its agent, or its authorized dealer
four or more times but the same nonconformity continues to exist;
or
(2) The vehicle was out of service to the consumer
during or while awaiting repair of the nonconformity or a series
of nonconformity’s for a cumulative total of 20 or more business
days during any 12-month period of the warranty,
provided that the consumer has notified the manufacturer directly
in writing of the existence of the nonconformity or series of
nonconformity’s and allowed the manufacturer a reasonable period,
not to exceed 15 calendar days, in which to correct the
nonconformity or series of nonconformity’s.

General Motors was informed of this in a letter dated December 10, 2001. In the letter, it was stated that the vehicle would be made available for repairs to start on December 11, 2001. It was also restated that NC 20-351.5 allows General Motors not more than 15 calendar days for this “Final” repair to be completed. The period for this “Final” repair to be completed started on December 11, 2001 and expired on December 25, 2001.

On December 21, 2001 I was INSTRUCTED by Performance Chevrolet, Chapel Hill, NC to pick up my vehicle as it was ready. On December 21, 2001 upon pickup and inspection I discovered that (and as of the date of this letter ) still AT LEAST 6 problems/NON-CONFORMITIES that I know exist with my vehicle that WERE NOT CORRECTED. These problems were presented when my vehicle was made available for the LAST AND FINAL REPAIR ATTEMPT PERIOD for repairs to start on December 11, 2001. On December 21, I notified (VIA LETTER TO GM LEGAL) that General Motors still had 4 calendar days from the date of the letter to correct the above mentioned existing non-conformities that exist with my vehicle per NC 20-351.5. I RECEIVED NO WRITTEN RESPONSE REGARDING THIS FROM GM LEGAL BEFORE THE EXPIRATION OF THE FINAL REPAIR ATTEMPT PERIOD. I also informed the staff of Performance Chevrolet of this and asked where I was to take my vehicle to have the repairs completed and was told that they DID NOT KNOW!!!

Based off of these above facts, I request believe that General Motors should comply with the North Carolina Lemon Law Statutes and REPLACE my vehicle per NC 20-351.3.

Thank You for your attention to this matter.

Thanks once again to those following these threads.

Comments, e-mails, and suggestions are always welcomed.

JLA
 

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Second buyback of a Vette within one year - you are definitely da man!!!

Wouldn't you agree that the process is much more fun than the end result.:guiness:
 

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:eek:
After sitting here and reading this epic of yours...I`m wondering if you really bought a Ford?...Anyway you`ve really made me wonder...I`ll think twice before I have just any dealership work on my Z06...
It sounds like a repairable problem was turned into a disaster by a lousy dealership....I hope you post what the outcome of this soap opera is...Be a lesson to any others out ther that may run into a similar problem.
Years ago I talked to a man who went thu similar hell on a 1996 grand sport here in NJ...make a long story short..he got a new car...
I wish you the best of luck
Mark
 

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After reading JLA's many phantom problems (check out his out or round wheel and/or tire problem in another thread) should I ever fact a "legitimate" buy back situation I will fully understand why GM might treat me as a charlatan.

In my opinion this guy uses Corvette forums for no reason than to bully and coerce GM. I for one have put GM on notice that I do not condone their capitulation to bogus claims.
 

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Sorry man but I think what you truly want is a 02 and you want the dealer to trade you for free....not going to happen buddy...my 01 sucked back oil faster than I drink beer on a Fri. night. The dealer gave me two options 1.) re-ring the motor or 2.) full trade in value and rebate for a 02. Just bite the bullet and trade the vette in and get what you really want a 02. It is totally obvious to me that is all your doing is making your complaint as long and paper filling as possible to get their attention that is why you can't even get a damn lawyer to help you it is so freaking obvious. again sorry dude but you gotta come clean. no flame.
 

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ZO6ROX - I believe this is Z06 number two for this guy. He's already forced GM to buy back one. He did the exact same thing about a year ago. Check out his newest phantom problem with supposedly out of roung wheels in the Pit Road forum (or Grandstand).

I suggest you also contact your dealer and follow his suggestions as to how honest owners can let our feeling be known to GM.
Also contact the names and phone numbers he lists in his complaint. I can assure you they appreciate the support and take our concerns in this matter seriously.
 

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Discussion Starter · #11 ·
Actually GM bought back my 2000 Coupe. There was no forcing about it nor is there in these types of situations.

The law is the law. GM is bound by state and federal lemon law statutes as is every vehicle manufacturer. My or anyone elses opinion really has nothing to do with it. Based off only
"THE FACTS" of this case, my vehicle is a lemon as defined by the NC Lemon Law Statute and should be replaced by General Motors. If they will not voluntarily comply with the statute then they will have to answer for their apparent disregard of state and federal statutes in civil court.

Of course you are entitled to your own opinion. That is the purpose of my posting of these experiences with GM. I would hope this information would help anyone who is interested make the most informed choices and opinions.

Nothing more, nothing less.

JLA
 

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JLA, Bull you know exactly what you are doing. Two cars both vettes come on, you are trying to make GM believe that in a 1 to 2 year span you had two lemons. Just read your post, your going through your car with a freaking microscope and a caliper to find or make up things that are wrong. You studied the lemon law and thought hell I can do this every couple of years and pull free vette's. Well that is bullshit, do you know why? It makes it double as hard for people that really do have a lemon from GM to get treated fairly because dudes like you play the freaking system and jerk the companies and the consumer. So if you could do us all a favor CUT THE SHIT AND BUY A NEW CAR YOUR SELF!!! Oh and this is a flame.
 

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Z06ROX - You are 100% correct. Every car ever made is a lemon according to this boy. He deserves to be flamed. Or better yet banned. He adds nothing while detracting from the joy of ownership of the rest of us.
 

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Mod's lock

I say NO, I think this, and any other complaint/s problems should have a separate place on the forum.....

Whatever the motive/s here......we ALL know there are/have/continue to be problems with the C5's.......all of them, including the LS1's...........so........for reference, this info should be posted where those who WISH may go there and get pointersIF they have legitamate problems.........

We have lost members because they have given up on the Vette, because of the system, and the legal wrangling neccessary to get relief..........let's not make it harder........:(

PS: This is kinda like TV, if you don't like what's on........change the channel...........just my opinion........
 

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I agree that "LEGITAMATE" complaints have a place on this site. In my humble ANYONE who reads this guy's laundry list of petty complaints (his oil consumption is dubious and unsubstantiated) and is also aware that this is his SECOND BUY BACK realizes that he is doing nothing more than using this site and it's members as leverage against GM. I resent being used in that way and have made my feeling known to GM and in fact face-to-face with the owner of one of the largest Chevrolet dealers in the country.

And now that this topic is on top again I would like to say that in my opion if this is allowed to continue it should be segregated from normal ZO6 discussions and put into a new forum possibly titled "Complaints - Dealers, Z06s, etc."

In other words, like TV, put it on a different channel. One that knowing people will probably avoid.
 
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