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After 7 months and 17,000 miles, my Z06 will be leaving the stable in the next couple of days. It is my second corvette, my first being a 91 6speed coupe. They are a blast to drive, absolutely handle and accelerate great.... I can't say enough good things about them.

But I can say one bad thing.. General Motors Service. After being a GM customer since 1995 (I'm only 25..) and purchasing 6 new vehicles... this is my last one.

GM's service has consistantly treated me absolutely terrible. I've had to demand transportation in breakdowns, I've had them tell me time and time again that there is no problem they could find only for it to turn out to be true in the end.

.. service on the Z06 was the last straw. One example.. I had a water leak where the passenger carpet had to be replaced. They proceeded to fit the carpet in the car by attempting to shove it underneath of the plastic in the vehicle... it is all buckled and the passenger floormat folds down on itself because of this terrible fitment. Their answer? "It won't get any better."

Transmission hard to shift? "No problem found." .. mind you I often have to force it into gear... especially reverse in the mornings... I often wondered if it would ever go into gear.

Other minor things I finally gave up on and just dealt with realizing that even with owning a Corvette, I still get cavalier (pun intended) service.

I'm off to BMW land... maybe it's not better.. but at least it's something new.

Enjoy your Z06s, and wave at the bimmer owners.. I'll be waving back.

-jbl
 

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JB,

I'm very sorry to hear about the problems. :(

JMHO...you didn't find the right dealership for service. My dealer has a Vette Specialist and he is the only one I allow to work on my Z's!! :cool:

Best of luck to you and we will truely miss you here!! :)
 

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Sorry to hear that. I have to wonder why you chose to post this here as if you've been around then you'll know that there is not one member here that is truely dissatisfied with the car.

Sure, we all have had problems, some serious. But at the end of the day, owning this car is a privilidge. Some service depts, just suck, thats a fact, but you have to look beyond this. It's not the cars fault, it's doing everything it can to please you.

So don't take it out on the car. Take it out on the service dept and find another place to have it serviced. They are not all bad.

Owning this car is more about what it stands for and the people that really care and build a true American sportscar....the people that you meet at the shows and from this site....the spirit and enthusisasm of these people....the brotherhood.

I suggest that before you make a hasty decision, visit a Corvette gathering and talk to some people......ask for help here to find a good dealer, someone who will care about you and your car. If after this you are not amazed at the willingness and determination of the brotherhood, then maybe a BMW is right for you.

As for me, I'd rather push it to a dealer every day than give up the car that I've dreamed about for 15 years and the good friends that I have met here.

JC
 

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Discussion Starter #4
N4C5S said:
So don't take it out on the car. Take it out on the service dept and find another place to have it serviced. They are not all bad.
[/B]
By no means am I taking it out on the car... I believe the first paragraph I wrote said "I can't say enough good things about it".

In any case..if you feel the need.. remove the thread.

-jbl
 

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Sorry to hear about that :(

I try to stay away from the dealerships.

BMW ... well I have two and although they treat you better the games are still the same. The diference is BMW will kiss you before they screw you!! :D :D
 

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I own a Ford.....Ouch guys stop throwing things at me....well anyway I took my truck to get serviced, told them there was a problem with my driver seat and that there is a rattling under my driver side wheel.....Well I got the car back and when my dad brought it home I said WTF the rattling is still there??? WTF the passenger side seat is broken???(Let me remind you I told them driver side).....So upon my next visit (Blown headlight bulb) the lady asks me how was my seat working, I said fine, but why did you do anything to the passenger seat, its glides back and forth a lot stiffer than when I gave it to you(I have a 2dr), her response.....Well what else do you want atleast we fixed it....I was kind of shocked and pissed so I stood there looking like an idiot and never responded??? Why I did that I don't know...I think it was because I was intimidated by her weight/ethnic background/and surprising attitude...Well anyway that dealer changed to Chevy only so I took my still rattling engine to another Ford shop and poof the rattling was gone and has never returned(Knock on wood) I forgot to tell them about the seat because I kind of got used to it and my warranty expired.....
Well anyway the moral to this story is that shops vary in service, and some places could care less about what you think, and others will make sure they get the job done right.....And if your really frustated with the Vette and just want to give it away for free, I know someone who would be willing to take it of your hands...ME:D
 

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TRUST ME... BMW will not get better.. ask how I know... I brought
my E36 M3 diagnose problems... service advisor told me
everything is normal (sound familiar) or that I shouldn't be driving
it this way...

Also the services are quite expensive and 30k service cost almost
1k... and you'll laugh when you look at the list of things they do...
I brought in my car to do oil service and it cost me $75 for the
labor with my OWN oil... This is the reason dealers are usually
called $tealers among us...

You will most likely be disappointed with BMW services.. maybe
you should try Lexus..
 

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I have an M5 and get treated like a king when I take it for service, but you can get a bad car from any company, the service techs at my BMW dealer seem to be better than most, however I have heard horror stories from BMW owners as well, best of luck to you. :)
 

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JasonBrent said:
After 7 months and 17,000 miles, my Z06 will be leaving the stable in the next couple of days. It is my second corvette, my first being a 91 6speed coupe. They are a blast to drive, absolutely handle and accelerate great.... I can't say enough good things about them.

-jbl
Buy Craftsmen and be your own service Mgr..........

:cool:
 

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I have to agree with JC, that the Z06 overall is one hell of car and an incredible deal for the money. I will say this about service, I shop as hard for a dealer I want to purchase the car from, as I do for the type of car I want to buy. I take a good look at the dealership and their facilities, talk to their service people, and perhaps most importantly, get a lot of opinions from others who purchased at that dealership. I have found that people who have had really good experiences with their dealership are eager to talk about it, perhaps because it makes them look pretty smart for having chosen well...

Just my $.02
 

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Sorry, you've had a 'rough ride' :(

Most of us have had good and bad experiences. I'm a lot older than 25 :(, which has given me ample time to find the great dealerships. You're only 25, so it's way to soon to say 'never'. Take some time to find a good Chevy service dealer, and then get one of the upcoming higher performance Vettes. :)
 

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I agree with everyone who said take it to another dealer before jumping to some decision you might later regret. Also about the reverse gear problem, did you try to put it in another gear such as first before putting it in reverse? I don't have my Z06 yet so I don't know if I'll have to do that but on many cars reverse isn't synchronized and you have to synchronize it by putting the shifter in another gear first.
 

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I suspect there are horror stories out there for virtually any brand name,save probably Lexus.
The BMW is a fabulous car but somebody has already mentioned the costly service. I belong to BMWCCA and get their monthly "Roundel" magazine and each month I am shocked to see so many letters complaining about some significant and some not so significant problems and many hellish experiences w/ their dealer on the service angle.
Wonder why Lexus always tops customer satisfaction surveys...it's the service after the sale. I bought a new SC400 in '92 from a dealer 75 miles from me. Probably the "finest" car as such I have ever owned. First problem was the factory phone. The cord from the handset had an obvious short in it (cut out when wiggling the cord). I called the dealer asking them to merely send me a cord and I'd send the defective one back to them. Nope they said...rather, their question to me was, "what would you like to drive for a day or 2...we will come pick it up, drop the car of your choice off and take yours back for repair." I about swallowed my tongue. They did not just replace the cord...they replaced the whole phone system. In the dealerships follow up phone call to see if all was OK w/ the car, I jokingly mentioned that the CD changer skipped when I went over rough railroad tracks....yup, the whole changer replaced.
After about a year of ownership I sat down in the car w/ a screwdriver in my back pocker...yup a small hole...which grew bigger and bigger as the months rolled by. Yup, the whole seat replaced under warrenty.
Admittedly, a lot of this is going overboard but the fact remains, if you have bad experiences w/ other brands service, and then experience this type of service, where do you think your loyalty would stand...and where would you do your repeat buying?
 

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I rode in a friend's BMW vert and I'm not sure if there was more road noise with the top up or down.:lol:
 

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My wife has a 2000 BMW Z3. I find the service no better than
the local Chevy dealer. In fact, I think they are both about
equal.

The BMW dealership is having much trouble working out a
sound system wiring problem. One speaker keeps failing. I
am ready to throw up my hands and take it to a local car
sound system place to have them fix it.
 

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Not one single thing in life can satisfy everyone. It's all up to the person's ability to understand and figure it out for themselves. The tolerance level is different from one person to another. If this happened to me, it's not a big problem at all. But, I guess in Jason's case, it's really a big problem. Big enough for him to just give up one of the world's best sport car.

You have the choice, if you don't like one dealer, go to another. there are probably 3-5 Chevy dealers in your area. If you go to BMW, are you sure you will get the best car and the best service??? You just think you will, but you don't actually know yet...... Remember, the grass on the other side is always greener (you think), but when you really step foot on it, then you'll know it's not that pretty.

Hope you make the right choice and the right decision.
 
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