What happened when I called GM today to complain about my oil burner

923 Views 4 Replies 4 Participants Last post by bsteinhagen, May 19, 2001

C5David

Discussion Starter · May 15, 2001

The GM person said all they could do was take my complaint, and contact the dealer. According to the GM person I talked with, a dealer (or the manager of a bunch of dealers) has to agree to buy back my Z06. At this point, since GM is months late with the parts for my repair, and I'm adding about a quart of oil per week, I'm going full speed ahead for a buy back. But if the parts come in before GM buys it back, then I'll go for the repair. So whichever comes first. But I'm not holding my breath for the parts, because it's already been a few months.

But the bad news is...GM won't automatically agree to buy the car back. Stay tuned...

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jessejames

· #2 · May 16, 2001

They flat out turned me down today with 237 miles to the quart! /phpBB/images/smiles/icon_mad.gif

I am going the lawyer route for triple damages.I meet with them today /phpBB/images/smiles/icon_smile.gif

...They liked my documentation. Seem like we have unfair and deceptive business practices(MGL93a).

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ZEEE 06

· #3 · May 16, 2001

Let us know what the lawyers say.

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C5David

Discussion Starter · #4 · May 19, 2001

Update: After requesting a buy back and escalating the issue to the district manager, GM is now promising to get the new parts to my dealer within a few weeks. Apparently GM has a severe supply shortage of these repair parts, and they prioritized the parts to my dealer because I requested a buy back. I'll report back again in a few weeks and let you know if GM keeps their word...

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bsteinhagen

· #5 · May 19, 2001

If I were you I would research the lemon laws. The law states that if the vehicle is in the repair shop for a certain number of days in the 1st 12 months of ownership then the company is required to buy it back. It is worth a look if you really want to get rid of the car. It could be you qualify.

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