I have always viewed every contact as a sale. 
I am amazed how many vendors don't answer, give flippant replies or just write incoherently to product questions. :screwy:
My overriding concern -- if customer service is this bad before the sale, how is it going to be after?
1) I was looking to purchase a $130 item for the Z. One particular Internet site generates the correct part number but there is no listing of price or stocking of that part number. I email the vendor and he replies -- check the website. No sale here. :mah:
2) Many vendors post pricing, options and delivery here and on the other forum. Just in the last month, I thought about adding a $3,000 mod, my emails were never returned. Perhaps my questions were redundant or I was written off as bothersome The money is transferred to my stock purchasing account for the moment (there are a few guns I have been wanting).
3) Another vendor where I am looking to spend $1,800 gave a few incomplete answers and to others, there were no replies. Sale is postponed until I get-up the interest again.
4) I won't even attempt to address the issues I have with that :cen: partsdirect. You can do a search and determine their problems. :bmad:
I have one Internet dealer where I spent $1,800 recently. We exchanged approximately 8 emails over time. Not only did he answer every question fully, suggestions were made that doubled my original $900 intention but it was well worth it. He was willing to sell me my original selections, but his suggestions were valid and helpful. He made the sale. :yeadog:
Vendors, as email is cheap and effective, make up a form letter if you are grammatically challenged. Fill in the blanks with the price, delivery, options and how it is going to make my Z even better! Personalize the salesperson. Doesn't hurt to have your people and the customer bond. And spam your database every so often with deals and offers -- most of us would not object!
I have enough guns (well almost) but would love to add more mods! :thumb:
I am amazed how many vendors don't answer, give flippant replies or just write incoherently to product questions. :screwy:
My overriding concern -- if customer service is this bad before the sale, how is it going to be after?
1) I was looking to purchase a $130 item for the Z. One particular Internet site generates the correct part number but there is no listing of price or stocking of that part number. I email the vendor and he replies -- check the website. No sale here. :mah:
2) Many vendors post pricing, options and delivery here and on the other forum. Just in the last month, I thought about adding a $3,000 mod, my emails were never returned. Perhaps my questions were redundant or I was written off as bothersome The money is transferred to my stock purchasing account for the moment (there are a few guns I have been wanting).
3) Another vendor where I am looking to spend $1,800 gave a few incomplete answers and to others, there were no replies. Sale is postponed until I get-up the interest again.
4) I won't even attempt to address the issues I have with that :cen: partsdirect. You can do a search and determine their problems. :bmad:
I have one Internet dealer where I spent $1,800 recently. We exchanged approximately 8 emails over time. Not only did he answer every question fully, suggestions were made that doubled my original $900 intention but it was well worth it. He was willing to sell me my original selections, but his suggestions were valid and helpful. He made the sale. :yeadog:
Vendors, as email is cheap and effective, make up a form letter if you are grammatically challenged. Fill in the blanks with the price, delivery, options and how it is going to make my Z even better! Personalize the salesperson. Doesn't hurt to have your people and the customer bond. And spam your database every so often with deals and offers -- most of us would not object!
I have enough guns (well almost) but would love to add more mods! :thumb:
