I called this company regarding my magnacharger and enquired about a smaller pulley for my blower...I was told that the 3.0 pulley would be no problem...too bad Lingenfelter told me not to use it...as did magnacharger,,,,then watched somebody today try the pulley on a non intercooled motor...it immediately shredded the front drive belt....i called TBYRNE and they told me that it has been over 30 days since it was purchased and basically to get lost....cheers tbyrne...and buyer beware.....all i asked them to do was give me a larger pulley....as mine hadnt even been used.....they again told me how okay the pulley is....I guess Lingenfelter and Magnacharger dont know anything about these blowers...when they told me not to put it on my car....Thanks TBYRNE!!!!! :thumb: fu2!!!!!
VLBBZ06
Buyer Beware....TByrneMotorsports
A little harsh IMO. This is thier policy and it's clearly stated on thier home page.
"Returns are subject to a 20% restocking fee, must be done within 30 days and be in the original, undamaged packaging."
They are in the retail business and I can understand that they have to have certain time restrictions on returns. Some parts it's not so easy to determine if they have been used or not, and for how long? I'm sure that they have the policy to cover the majority of situations. I'm not saying that vendors shouldn't be flexible in certain situations and I've read other posts on this board recently and can see some valid points on both sides, but fair is fair.
A buyer has a certain amount of responsibility to research a product before purchase and make sure they are buying the right part. If vendors didn't develop policies to discourage it, some consumers would buy every new part that came out just to try them out, knowing that there was no risk or loss of restocking fees to return it.
Joe
"Returns are subject to a 20% restocking fee, must be done within 30 days and be in the original, undamaged packaging."
They are in the retail business and I can understand that they have to have certain time restrictions on returns. Some parts it's not so easy to determine if they have been used or not, and for how long? I'm sure that they have the policy to cover the majority of situations. I'm not saying that vendors shouldn't be flexible in certain situations and I've read other posts on this board recently and can see some valid points on both sides, but fair is fair.
A buyer has a certain amount of responsibility to research a product before purchase and make sure they are buying the right part. If vendors didn't develop policies to discourage it, some consumers would buy every new part that came out just to try them out, knowing that there was no risk or loss of restocking fees to return it.
Joe
Most people depend on sales personal to be knowledgeable about the products they sell and provide them with the correct information when a question is asked. If they don’t know the answer, just say so! It’s a bitch when a sale come before the customers needs. Great way to get return business, but then you already got the business :flaming:
So sorry to hear about your situation. I think sometimes business can be to Rigid in there policies and need to amply a little common sense. :bang:
I'll make sure I purchase my parts elsewhere. And by the way some of us have to serve our country and can't put the parts on our cars within a 30 day period because we are shipped out for a tour of extended duty so the parts may sit until we get home. I guess that wouldn't apply either. Wow. Disgusting.
Lets get tough America and treat each other as friends not foes.
Whatever happen to the customer comes first.
Duty,Honor,Country. :thumb:
Lets get tough America and treat each other as friends not foes.
Whatever happen to the customer comes first.
Duty,Honor,Country. :thumb:
The buyer should do his or her homework before buying such a major part and if given differing info than the manufacturer, the maker of this part, then the red flag should have been raised and the transaction stopped. The 30 day rules seems fair in most all cases.
Maybe this will make them do you right. Isn't that the reason you posted this?
Maybe this will make them do you right. Isn't that the reason you posted this?
Being that I'm still in school working on a degree, I have the misfortune of working retail. :bang: Usually I would side with the retailer, because your receipt is really like a contract. The seller is obligated to allow a return within a certain time period, and the buyer is obligated to return the merchandise within that period in original condition and with proof of purchase. HOWEVER, in this case the seller is clearly at fault. You agreed to purchase a magnacharger that would function properly, NOT one that came with the wrong parts and would not work correctly, which would clearly make the website's advertising of the product's benefits FALSE. :bs:
Keep us posted, if TBYRNE proves to be dishonest and refuses to correct THEIR STUPID MISTAKE, I would like to know so I can TAKE MY BUSINESS TO ANOTHER FORUM VENDER on my upcoming header and exhaust purchases.
Keep us posted, if TBYRNE proves to be dishonest and refuses to correct THEIR STUPID MISTAKE, I would like to know so I can TAKE MY BUSINESS TO ANOTHER FORUM VENDER on my upcoming header and exhaust purchases.
Try an email (or phone call) directly to Tom.
Sorry to hear about your situation, but (at least so far) Tom has always been willing to work with me. I'm very satisfied with both the products and service I've received (and I've spent a few thousand dollars at TByrne).
I hope you can get it worked out.
Stry
Sorry to hear about your situation, but (at least so far) Tom has always been willing to work with me. I'm very satisfied with both the products and service I've received (and I've spent a few thousand dollars at TByrne).
I hope you can get it worked out.
Stry
It constantly amazes me how the 'dogpile effect' comes into play on one of these type posts. 
I am truly sorry that VLBB got some bad info and went with a 3" pulley on his Magncharger. Someone said above that the pulley was a defective part because it won't work with the charger. That's just not true.
The 3" pulley will work with the magnacharger just like almost any blower pulley (properly aligned) will work with a blower.
Is this the standard size pulley that TByrne includes with it's non-intercooled Mag package---I doubt it seriously. I think it would have to be requested by the buyer
Should you run a 3" pulley on a non-intercooled Mag--in my opinion--NO (not because it won't work but because that's too much boost for a non-intercooled blower)
Is TByrne a tuner who is qualified to make a specific pulley recommendation for a blower---I don't think so---they are a retail seller of aftermarket parts
Could one phone call to a tuner who installs Magnachargers regularly (like LPE or 21CMC) have answered the question---Yes
Could one post here on the site have provided enough info about the best size pulley to go with the Mag--fairly sure the answer to that would be Yes as well.
I have had many different pulleys on my blowers in the last 3 years but I didn't ask ATI which one was best for my setup because the tuner/installer will have much greater knowledge than the seller.
Bottom line is that this is a very sad situation, especially for VLBB but IMHO, not totally TByrne's fault. Research before the purchase is the best way to save money. I've unfortunately ordered the wrong part a couple of times and when it didn't work properly, I took the hit. It does no good blaming the part seller for lack of research on my part.
Mike
I am truly sorry that VLBB got some bad info and went with a 3" pulley on his Magncharger. Someone said above that the pulley was a defective part because it won't work with the charger. That's just not true.
The 3" pulley will work with the magnacharger just like almost any blower pulley (properly aligned) will work with a blower.
Is this the standard size pulley that TByrne includes with it's non-intercooled Mag package---I doubt it seriously. I think it would have to be requested by the buyer
Should you run a 3" pulley on a non-intercooled Mag--in my opinion--NO (not because it won't work but because that's too much boost for a non-intercooled blower)
Is TByrne a tuner who is qualified to make a specific pulley recommendation for a blower---I don't think so---they are a retail seller of aftermarket parts
Could one phone call to a tuner who installs Magnachargers regularly (like LPE or 21CMC) have answered the question---Yes
Could one post here on the site have provided enough info about the best size pulley to go with the Mag--fairly sure the answer to that would be Yes as well.
I have had many different pulleys on my blowers in the last 3 years but I didn't ask ATI which one was best for my setup because the tuner/installer will have much greater knowledge than the seller.
Bottom line is that this is a very sad situation, especially for VLBB but IMHO, not totally TByrne's fault. Research before the purchase is the best way to save money. I've unfortunately ordered the wrong part a couple of times and when it didn't work properly, I took the hit. It does no good blaming the part seller for lack of research on my part.
Mike
Tbyrne has a very good reputation that dates back long before he became a supporting vendor. I'm sure his customer satifaction is in the upper 90's percentile. That being said, he's not going to be able to make everyone happy. But he is a reasonable person with a good business and should be able to accomodate. :thumb:
Quote:
I called this company regarding my magnacharger and enquired about a smaller pulley for my blower...I was told that the 3.0 pulley would be no problem...
This is off the top of my head so take it w/ a grain of salt:
In contracts for the sale of goods the UCC (uniform commercial code) is gen. applicable.
Sect. 2-315 provides:
Where the seller at the time of contracting has reason to know any particular purpose for which the goods are required and that the buyer is relying on the seller's skill or judgment to select or furnish suitable goods, there is unless excluded or modified under the next section an implied warranty that the goods shall be fit for such purpose.
However, Im not sure if the seller can waive this warranty through lingo in the contract.
So at the least, the seller should take the goods back.
Rgds,
Rich
I called this company regarding my magnacharger and enquired about a smaller pulley for my blower...I was told that the 3.0 pulley would be no problem...
This is off the top of my head so take it w/ a grain of salt:
In contracts for the sale of goods the UCC (uniform commercial code) is gen. applicable.
Sect. 2-315 provides:
Where the seller at the time of contracting has reason to know any particular purpose for which the goods are required and that the buyer is relying on the seller's skill or judgment to select or furnish suitable goods, there is unless excluded or modified under the next section an implied warranty that the goods shall be fit for such purpose.
However, Im not sure if the seller can waive this warranty through lingo in the contract.
So at the least, the seller should take the goods back.
Rgds,
Rich
Five O Joe or MikeZ06,let me ask you something i purchased a product from this vendor in question about year & a half ago and it came enclosed with a note that it would not work till i loaded the new version of software from the manufactures site,i tried to get it to work with no success,i called tbryne and and explained what had happened and offered to take a credit,they would not do it ,so i recieve a product from them with a note stating it will not work and i'm suppose to be happy.I will never bye another thing from this vendor.i also posted when it happened to me because i feel people should be made aware of what going on.im with you VLBB06,i also seen on the corvette forum alot of people have had trouble with them.Sorry for the negative remarks but everytime i hear his name it hits a nerve and he screwed me period. :bmad: uke:
uke:I've known Tom Byrne (met him personally at F-body events) for about 8 yrs. I have purchased numerous items from him and even returned products that were defective to his company.
I have a Vortech on my Z06 that was purchased from Tom Byrne. I couldn't be happier with the price/service I received when I bought this ~$6,000 product from Tom's company.
I would not hesistate to do business with him in the future.
I have a Vortech on my Z06 that was purchased from Tom Byrne. I couldn't be happier with the price/service I received when I bought this ~$6,000 product from Tom's company.
I would not hesistate to do business with him in the future.
Side note ---
Other have switched to a 3.0 or 3.2 pulley with NO problems.
LPE & Magnacharger warranty the product & do not recommened. Others sell Magnachargers warranty but do NOT warrant the product themselves.
Common sense would say that if you turn the blower at a higher RPM the chances of problem also increase. Just like other MODs on your Vette - you are taking a risk. GM would not recommend or warrant a Head/CAM package but the tuner will sell them.
Also if a vendor has a 30 day policy then it should be 30 days not 60 or 90 or 3 years.
$.02
Other have switched to a 3.0 or 3.2 pulley with NO problems.
LPE & Magnacharger warranty the product & do not recommened. Others sell Magnachargers warranty but do NOT warrant the product themselves.
Common sense would say that if you turn the blower at a higher RPM the chances of problem also increase. Just like other MODs on your Vette - you are taking a risk. GM would not recommend or warrant a Head/CAM package but the tuner will sell them.
Also if a vendor has a 30 day policy then it should be 30 days not 60 or 90 or 3 years.
$.02
I absolutely hate to hear stories of people buying mods and not being satisfied with them. Modding your car can be one of the most fun things to do and a bad experience can really take aware from the pleasure. Very sad indeedvette1 said:Five O Joe or MikeZ06,let me ask you something i purchased a product from this vendor in question about year & a half ago and it came enclosed with a note that it would not work till i loaded the new version of software from the manufactures site,i tried to get it to work with no success,i called tbryne and and explained what had happened and offered to take a credit,they would not do it ,so i recieve a product from them with a note stating it will not work and i'm suppose to be happy.I will never bye another thing from this vendor.i also posted when it happened to me because i feel people should be made aware of what going on.im with you VLBB06,i also seen on the corvette forum alot of people have had trouble with them.Sorry for the negative remarks but everytime i hear his name it hits a nerve and he screwed me period. :bmad:
That said, it is not my role nor my purpose to defend TByrne or any other vendor on this site against transactions that are unsatisfactory. I have also experienced a bad transaction or two with vendors and I realize it is no fun at all.
I'm a businessman however, and I don't care much for the 'dogpile' on any vendor just because one person doesn't have a great experience.
Could it be a screw up by the vendor--most certainly it could. Are we mostly hearing one side of a two sided story when these posts are made---absolutely. Should a bunch of people jump on and say "I'll never use this vendor because he screwed Harry"--IMHO most of the people don't even have enough facts to make a conclusion much less a long term decision like that.
I'm not referring to VLBB specifically here, but it is normally the purpose of the starter of one of these threads to try and bring about enough pressure on the vendor to change his mind about a particular transaction and I've got to tell you that after seeing a fairly large number of these types of threads regarding different vendors....it ain't gonna happen very often!
Even if a specific vendor is absolutely wrong on his part, the best way to handle it is to talk privately and personally with the vendor to try and reach a resolution. Once it goes public, the chances of getting a resolution in your favor, goes down 100%. The reasons for this should be obvious.
If a person has a bad experience with a vendor...then don't do business with them again, if that is your choice, but trying to maul them here on the site accomplishes very little. The person right next to you may have had a great experience with the very same vendor.
JC and Les screen the vendors on this site pretty carefully before they are allowed to become sponsors here. That includes their quality of parts or services as well as their customer service reputation. Many potential site sponsors have been turned down because our admins weren't satisfied that they would do a good job for our members. That means they are trying their best to get the cream of the crop for all of us to use.
As for your particular situation vette1, it does sound on the surface like you got a bad deal but I don't know nearly enough about the entire picture to make any further comments on it.
Well, I've said my peace...let the flames begin
Mike
I purchased my exhaust from them and I was very happy with their serivce. I am sure a phone call to a supervisor would be a better way of solving this problem. When in doubt pay with a credit card, it gives you a little more leverage when you as the consumer is right and the business misinforms you about the product.
pulley
tbyrne told me this pulley would be fine for my car...that was a bunch of doggie doodoo....all i requested was to change a brand new pulley for a smaller one...and was told to get lost...actually...it was sorry we cannot help you...they reccomended the item...after enquiring about the intercooled version...i was told not to use it...i fully appreciate that the man has a business to run...yet he should not be telling people how fine this pulley is...i called him back and asked for an exchange...after fifteen minutes with this clown...he again told me how fine it was and convinced me pretty good...but i saw the results for themselves...a shredded drive belt because it just did not work on the car...i guess they cannot admit they made a mistake...nor could they exchange it for a smaller one...i did not demand they take it back...and would fully understand if a restocking charge applied...but i guess he was happy to see me bend over for him... :screwy: again i will say buyer beware!!!!! this clown can shove his pulley...i guess the rubber gloves technique gives him a woody.
tbyrne told me this pulley would be fine for my car...that was a bunch of doggie doodoo....all i requested was to change a brand new pulley for a smaller one...and was told to get lost...actually...it was sorry we cannot help you...they reccomended the item...after enquiring about the intercooled version...i was told not to use it...i fully appreciate that the man has a business to run...yet he should not be telling people how fine this pulley is...i called him back and asked for an exchange...after fifteen minutes with this clown...he again told me how fine it was and convinced me pretty good...but i saw the results for themselves...a shredded drive belt because it just did not work on the car...i guess they cannot admit they made a mistake...nor could they exchange it for a smaller one...i did not demand they take it back...and would fully understand if a restocking charge applied...but i guess he was happy to see me bend over for him... :screwy: again i will say buyer beware!!!!! this clown can shove his pulley...i guess the rubber gloves technique gives him a woody.
pulley
to be exact...the pulley i was sold was the 3.0 version...for 8.5 lbs. of boost...because of the 30 day b.s. they had absolutely no inclination to change the pulley to a larger one...
period...maybe i should backcharge the installer because my car was there for over a month...their attitude was disgusting...they could care less if it went in the garbage...or even if it damaged or could damage my car...thats what bugs me...they are determined not to have a happy customer...
BUYER BEWARE!!!!!!! ITS THE PRINCIPLE HERE !!!!! all this over a cheap pulley. also...if anybody cares to convert their blower to the intercooled version...magnacharger puts on a pulley for 7.5 lbs. of boost...and includes it in their package...so you will not need to buy one... :thumb: thanks for all your help tom...maybe u can send me a program for this pulley and warranty it...huh???uke:
to be exact...the pulley i was sold was the 3.0 version...for 8.5 lbs. of boost...because of the 30 day b.s. they had absolutely no inclination to change the pulley to a larger one...
period...maybe i should backcharge the installer because my car was there for over a month...their attitude was disgusting...they could care less if it went in the garbage...or even if it damaged or could damage my car...thats what bugs me...they are determined not to have a happy customer...
BUYER BEWARE!!!!!!! ITS THE PRINCIPLE HERE !!!!! all this over a cheap pulley. also...if anybody cares to convert their blower to the intercooled version...magnacharger puts on a pulley for 7.5 lbs. of boost...and includes it in their package...so you will not need to buy one... :thumb: thanks for all your help tom...maybe u can send me a program for this pulley and warranty it...huh???
uke:i agree this is principle... and if anyone wants to look up how business is done look at this:
http://www.z06vette.com/forums/showthread.php?p=638276#post638276
http://www.z06vette.com/forums/showthread.php?p=638276#post638276
It's obvious that some of us are going to have better experiences w/ certain vendors than others. However, I still don't think being taken over the coals is exceptable. I've been there far to many times . I am sorry that this happened to you and I would hope that if there are any vendors who have made some mistakes on the part of consumers they would make good on it. In a perfect world this would'nt be a problem :z:
. I am sorry that this happened to you and I would hope that if there are any vendors who have made some mistakes on the part of consumers they would make good on it. In a perfect world this would'nt be a problem :z:-
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